Harder Mechanical is one of the nation’s largest mechanical contractors with an outstanding reputation for working safely, meeting tough schedules, and delivering quality projects. Based in Portland Oregon, we work primarily in the 11-western states with regional offices in Reno, NV; Phoenix, AZ; Los Angeles, CA; Richmond, CA; Salt Lake City, UT.

　　As a Tier 2 IT Support Technician, you will provide in house support for the company’s multiple offices. This position will be based out of our Portland, OR office. The technician acts as the key contact for on-site and remote users for all technical problems and inquiries. The Tier 2 IT Support Technician at Harder Mechanical is critical to the ongoing success of our business.

　　Successful projects do not complete themselves. Our team of curious and passionate people build on Harder's reputation every day through their actions. We offer professional development opportunities, industry-leading benefits, and the chance to work on projects that will change the built environment forever. Find out more at www.harder.com

　　This position is not eligible for remote work.

　　What you’ll be doing:

　　You will be responsible for providing users guidance and senior level support by assisting in problem resolution. You will be tasked with complying with all of the policies and procedures associated with IT Service Management (ITSM) and working with our IT team. Each department at Harder relies on the IT help desk function to help solve problems which are interfering with the timely completion of their work. You will be challenged to ensure that help is given to these departments as quickly and efficiently as possible.

　　Tier 2 IT Support Technician’s at Harder perform the following daily tasks

　　Respond to users requests for information and assist in problem resolution and/or escalation.

　　Deploy new/used desktops, laptops and tablets following internal deployment guides.

　　Deploy and manage mobile phones including standard phones, Android phones and iOS phones.

　　Pack and ship IT equipment.

　　Assist with management of IT inventory.

　　Assist with deploying copiers, printers and assist with setup of scan to email/folder on network copiers.

　　Uses internal ticket management solution to document and record all support inquires.

　　Assist with application or system rollouts as directed by senior project leads.

　　Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed.

　　Strives to learn the job functions of the position’s immediate superior as well as peer-level positions with whom the individual interacts. It is the responsibility of the individual to be prepared for temporary re-assignment and/or promotion due to extended illness, personal emergency, or business necessity.

　　What you will need to be successful in this role

　　Demonstrated leadership skills

　　Demonstrated self-starter skills

　　Excellent communication skills both written and oral

　　Strong knowledge of Microsoft Office (Office 365), Windows 10 Enterprise

　　Strong knowledge of Android and iOS mobile operating systems

　　Ability to lift heavy packages (up to 50 pounds)

　　Ability to travel to job sites when required

　　Ability to work varying shifts if needed

　　Education/Experience

　　2+ years of experience providing in-house business level IT support

　　High school Degree Required

　　BS or BA degree in computer science, business administration or related work experience recommended

　　Benefits

　　Competitive salary

　　Comprehensive medical, dental, and vision benefits – 100% of employee premiums are paid by the company

　　Generous retirement package includes: 10% retirement contribution made by the company and a company match up to 2% of your annual salary

　　Profit sharing

　　Discretionary annual bonus

　　Paid vacation and holidays

　　Harder University training and development, as well as other paid professional development opportunities

　　Team environment that promotes individual growth

　　HMC reserves the right to perform a drug screening and background check, as may be required, and this offer may be contingent on passing a drug screening and background check. 

　　This position is salaried. No recruiters. No phone calls, please.

　　About Harder

　　Harder builds sophisticated, modern mechanical solutions that tackle the industry's most complex construction challenges. For over eighty years, Harder Mechanical has continuously refined its processes, creating safe environments from which our skilled staff can focus on the quality craftsmanship we demand. For each industry we serve, Harder stands as the leading service provider in the region and as the needs of industry evolve, we apply our expertise to each new challenge.

　　Harder Mechanical Contractors are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information, or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.  

　　Harder is a drug-free workplace. Employment is contingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.   

　　Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role. 

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