PRINCIPAL RESPONSIBILITIES:*Under general direction of the Manager, Case Management, the Non-Clinical Supervisor of Case Management will be responsible for the quality of the Case Management (CM) non-clinical staffs daily work and activities, including but not limited to supervising, auditing, monitoring, and training of non-clincal staff to ensure optimal proficiency and effectiveness. This role will be responsible for educating and coaching staff on case management process and team integration, and for providing feedback and identifying opportunities to the Manager of Case Management. Responsibilities also include contributing to the development and maintenance of training materials and job aids, serving as a subject matter expert on non-clinical components of case management, and assisting in problem solving daily issues and difficult cases with Case Managers, Social Workers, Navigators and Coordinators. This role will review the work of others and identify opportunities.Principal responsibilities include: *

　　Supervise the daily operations of non-clinical CM staff to ensure appropriate usage of resources in order to facilitate the CM process.Identify training needs, assist in the development of programs, training materials, job aids, orientation checklists, and competency checklists necessary to meet educational and training needs of departmental staff.Assist in development of tools and workflows to assist in training and development of staff.Assist with maintenance of training materials to align with the current process to improve members health outcomes, prevent hospitalizations, and meet regulatory requirements.Use of audit tools for identification of patterns or trends that require additional training or corrective action of non-clinical staff.Educate non-clincal staff as necessary to ensure consistent performance and adherance to standards.Audit non-clinical staff in accordance with established auditing processes, work with staff to identify and resolve errors in data and reporting, and present findings and recommendations for improvement to management.Assist in identifying opportunities for process improvements to facilitate department functions and ensure compliance within applicable governmental program guidelines.Assist with ensuring consistent data collection from CM staff that is used to assist the company in achieving strategic goals, to improve monitoring and reporting in order to meet external requirements.Maintain records of training activities and employee progress.Assist in the preparation of data and documents for regulatory audits.Maintain own caseload of care coordination cases, transitional care services cases, and other cases.Complete other duties and special projects as assigned.ESSENTIAL FUNCTIONS OF THE JOB

　　Supervising, auditing, monitoring, and training of non-clinical staff.Writing, reporting, administration, and analysis.Communicating effectively and efficiently internally and externally.Making verbal presentations.Act as a resource to non-clincal staff in daily coaching and problem solving.Participating in internal and external committees and meetings.Complying with the organizations Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.PHYSICAL REQUIREMENTS

　　Constant and close visual work at desk or computer.Constant sitting and working at desk.Constant data entry using keyboard and/or mouse.Frequent use of telephone headset.Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person.Frequent lifting of folders and other objects weighing between 0 and 30 lbs.Frequent walking and standing.[]{style="font-fa

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