This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/12629218

Organization Overview:

Foresight Bank is the largest, locally owned community bank in NorthernIllinois, with fifteen offices in the counties of Winnebago, Stephensonand Kankakee. Foresight Bank is owned by Foresight Financial Group,Inc., an Illinois corporation founded in 1986, a financial holdingcompany established under the Federal Reserve.

Position Summary:

Provides outstanding customer service by handling customer transactionsin a prompt, accurate, and professional manner. Maintain cash drawersand engage in service activities such as check cashing, withdrawals,deposits, and answering customer inquiries to ensure customer needs aremet in a timely manner. Refers customers to appropriate department forproduct and service needs uncovered during business transactions and/orconversations.

Primary Responsibilities:

Customer ExperienceProvide the internal and external customer with superiorcustomer experience including friendly demeanor, can-doattitude, and willingness to always help whether on the phone orin person.Follow-up with customer in a timely mannerProvide accurate informationEstablish a rapport with the customerPerforms a variety of bank transactions including checking, savings,and loan transactions to maintain the efficient operation of thebank.Verifies checks and other items for proper endorsement andnegotiability; verifies signatures and account balances; reconcileschecks and cash for deposits; records and processes night deposits,bank by mail transactions, and change orders.Balances and maintains a cash drawer by reconciling transactions andverifying beginning and ending cash totals; ensures actual cashcount matches teller system balance; researches any balancingerrors; monitors cash level of drawer and branch within establishedlimits.Assist in the daily balancing of vault and coin machine as neededSatisfy consumer customer service requests including but not limitedto online banking (mobile banking) functions, safe deposit needs,check orders, issuing debit cards, etc.Meet and exceed established referral goals by explaining andpromoting bank partner products and services.Perform general office duties such as opening and closing thebranch, answering main branch line, adhering to branch standards,scanning, etc.Assistant in training needs of team membersAssist other staff members with projects as needed.Understands the confidential nature of the banking industry andadheres to company policies and procedures for protecting customersprivate information.Maintain compliance with and adhere to all state and federalregulations and bank policies and procedures, including, but notlimited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act,and EEO/AA/Fair Employment Practices.Please note this job description is not designed to cover or contain acomprehensive listing of activities, duties or responsibilities that arerequired of the employee for this job. Duties, responsibilities andactivities may change at any time with or without notice.

Competencies:

Customer Service: Manages difficult or emotional customer situations;Responds promptly to customer needs; Solicits customer feedback toimprove service; Responds to requests for service and assistance; Meetscommitments.

Communicator: Writes clearly and informatively; Edits work for spellingand grammar; Varies writing style to meet needs; Presents numerical dataeffectively; Able to read and interpret written information. Speaksclearly and persuasively in positive or negative situ tions; Listens andgets clarification; Responds well to questions.

Organizational: Can establish a systematic course of action for self toaccomplish objectives in an organized manner; determines priorities andallocates resources effectively, within established timeframes.

Interpersonal: Interact with others positively and build relationshipswith internal and external customers.

Adaptable: Able to change approach or method to best fit the situation,deal with frequent change, delays, or unexpected events.

Judgement: Intuitive curiosity to investigate and follow through. Sounddeci