Senior Technical Support Technician - Enterprise (Tagalog)

　　Infrastructure Support Group (ISG)

　　At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.

　　Join us as a Senior Technician on our Product Services team in Bayan Lepas, Penang to do the best work of your career and make a profound social impact.

　　What you'll achieve

　　As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

　　You will:

　　Diagnosis, troubleshoot and responds to customer technical problems/issues related to hardware, software and networking via e-mail / chat, online, social media and phone.Assists customers by diagnosing problems and providing resolutions for technical service or care issues, uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls / contacts.Escalation of issues to the Product Support team and / or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction.Analytical, articulate, result-oriented and provide excellent follow-up, Identifies, researches and provides input on unique or recurring customer problems, advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.Maintain accurate call logging and tracking into Helpdesk database, possess excellent communication skills and the ability to work with diverse range of people with varying levels of technical understanding and ability in international environment.

　　Take the first step towards your dream career

　　Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

　　Essential Requirements

　　Possesses understanding and technical ability for Servers/Storage/Networking.Good knowledge and/or working experience on DELL Technologies products with/or working experience on operating systems like UNIX and Windows and awareness on Virtualization, VMware, Microsoft, Red Hat, Networking.Industry qualifications: CompTIA Server+, MCSE, VCP, CCNA.Possess excellent English proficiency communication skills and the ability to work with diverse range of people with varying levels of technical understanding and ability in international environment.High proficiency in spoken and written in English and ability to take on shift work, holidays, weekends and on-call responsibilities

　　Desirable Requirements

　　Fresh graduates with Degree in Computer Sciences / Information Technology related discipline or equivalent prior work experience in a related field.

　　Here's our story; now tell us yours

　　Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

　　What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

　　We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.

　　You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

　　Job ID:R229739

　　Dell's Flexible & Hybrid Work Culture

　　At Dell Technologies, we believe our best work is done when flexibility is offered.

　　We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.

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