Technical Support (Thai Speaking)

　　At Dell Technologies, we also emphasize on people development. Whilst the core of what we believe in is the customer, we also focus on career progression through self learning and certifications. Join us to do the best work of your career and make a profound social impact as a Technical Support Technician on our Technical Support Team in Bayan Lepas, Penang.

　　What you’ll achieve

　　As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

　　You will:

　　Responds to incoming contacts which are SLA bound, related to Dell enterprise hardware, peripherals, applications, networking and its associate products.

　　Assists customers by diagnosing problems and providing resolutions for technical and service issues.

　　Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in dispatching services/parts

　　Assumes complete ownership of customer issue until resolved involving multiple inbound and outbound communications; owns the issue and engages/collaborates with multiple resources.

　　Proactively contributes to increasing team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities.

　　Take the first step towards your dream career

　　Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

　　Essential Requirements

　　Fresh graduates from Computer science preferred, but, we are also open to exceptional candidates who can focus on doing things differently, including innovation.

　　Ability to focus on customer resolution, quickly and qualitatively.

　　Well-versed in verbal & written communication skills - Thai and English

　　Fresh graduates from any related background .

　　Ability to demonstrate sense of urgency regarding customer reported issues.

　　Excellent telephone and customer handling skills.

　　Excellent analytical and logical thinking skills.

　　Desirable Requirements:

　　Ability to work shift(s) on a rotating schedule that includes evenings, weekends, holidays.

　　Job ID: R239598

　　Dell’s Flexible & Hybrid Work Culture

　　At Dell Technologies, we believe our best work is done when flexibility is offered.

　　We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations (https://jobs.dell.com/locations) page.