Primary City/State:

　　Fallon, Nevada

　　Department Name:

　　Central Scheduling-Hosp

　　Work Shift:

　　Day

　　Job Category:

　　Revenue Cycle

　　Department Hours: Monday - Friday 8:00am to 5:30pm PST

　　Per Diem/Hours are not guaranteed/No Benefits

　　Orientation and training 6-8 weeks (Monday - Friday 8:00am to 5:00pm PST)

　　Should have medical terminology, outpatient scheduling, insurance knowledge, computer literacy, and customer service experience.

　　Find your path in health care. Operating a hospital is more than IV bags and trauma rooms. One might be surprised by the number of people who work behind the scenes and play a critical role in ensuring the best care for our patients. Apply today.

　　Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you!

　　This is the place to be if you are looking for an exciting opportunity. We take pride in Banner Heath's culture of providing the best customer service to our patients and customers.

　　Bring your experience and high energy as a Patient Access Services Scheduler/Registration Representative and join our Banner Churchill Community Hospital. As a Patient Access Services Scheduler/Registration Representative you will have an opportunity to work with a wonderful team dedicated to helping patients across many age ranges. In this role, you will have the opportunity to work with a wide range of providers and support staff, specifically our wonderful clinical team.

　　Your expertise with scheduling procedures, completing insurance verification, verifying prior authorizations, Typing orders, obtaining authorizations . Need to be able to multi-task, use strong organization skills, pay attention to detail and being able to speak to staff and providers comfortably. Will help this clinic run smoothly and assist the patients with their healthcare needs.

　　Located in Fallon, Nev., Banner Churchill Community Hospital is a 25-bed licensed hospital offering the most comprehensive array of medical services in rural northern Nevada. We provide comprehensive and emergency care, including an ambulance service that covers more than 5,900 square miles. This makes us one of only two hospital-operated paramedic/EMT/EMS providers in northern Nevada. Our location in Fallon - a short drive from both Reno and Lake Tahoe - offers a wealth of lifestyle advantages, including rustic, rural charm, along with a recreational wonderland of outdoor sports, such as boating, fishing, hiking, biking, skiing, hunting, horseback riding and off-roading.

　　POSITION SUMMARY

　　This position is responsible for scheduling and financially clearing patients for outpatient, inpatient or recurring procedures in one continuous workflow. Accurately schedules for a range of services as well as registration tools to complete all points of registration, ABN's, patient liability estimates, financial counseling and collections for scheduled services.

　　CORE FUNCTIONS

　　1. Receives complete and valid physician orders for scheduling. Uses department procedures and training to schedule patients for outpatient, inpatient or recurring procedures using computerized scheduling systems. Displays competency for physician preferences, special needs related to the diagnosis or age of the patient. Resolves scheduling conflicts, as needed.

　　2. Enters all required patient information in computerized scheduling system. May prepare charts and manages files within regulatory requirements. Documents all information regarding patient re-schedules.

　　3. Demonstrates the ability to prioritize workload in order to accurately complete daily work list. This may include working with the ordering provider and/or payer to fully clear a patient's account prior to the date of service. Maintains daily focus on attaining productivity standards.

　　4. May verbally educate patients or patient's agent regarding the service(s) they will receive when necessary. This includes but may not be limited to prep for procedure. Responds to diverse questions and/or refers to appropriate clinical staff as situationally appropriate.

　　5. Demonstrates a thorough understanding of insurance guidelines for scheduled services. Proficiently verifies, understands and explains insurance benefits. Accurately creates patient estimates for services rendered using estimator tools. Educates patients on insurance benefits and estimate. Collects patient responsibility. Assists patients with financing options and/or set payment plans for all patients that are not able to pay their full liability at the time of service. Follows escalation protocols for accounts not meeting the financial clearance standards by working with the ordering physician, scheduling departments and hospital CMO for resolution. Consistently meets monthly individual collection targets as determined by management.

　　6. Conducts customer friendly interactions over the phone, demonstrating a positive patient experience through effective communication. Demonstrates clear understanding that this position creates the first impression for our patient's experience with Banner Health. Answers all telephone inquiries in a timely and professional manner.

　　7. May obtain and/or validate authorizations for scheduled procedures.

　　8. Completes and/or attends training and education sessions, including facility department meetings within approved organizational guidelines and time frames. Adheres to Banner Health's organizational policies and procedures for relevant location and job scope.

　　9. Recommends new approaches for enhancing workflow, and/or patient experience. May participate in facility strategy session to improve throughput for scheduled services and/or provider experience. Performs other duties as assigned by management.

　　MINIMUM QUALIFICATIONS

　　High school diploma/GED is required.

　　Requires a proficiency level typically achieved in two years as a registration representative, auditor, in medical office operations and/or experience in healthcare insurance and billing.

　　Certification for CRCR required within one year of hire.

　　Business skills and experience in the assigned work area are required. Must be detail oriented and able to manage priorities. Must be able to maintain high productivity standard with minimal errors. Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Excellent organizational skills, human relations, and communication skills required.

　　PREFERRED QUALIFICATIONS

　　Associate's degree in Business Management or equivalent preferred.

　　Certifcation for CHAA preferred.

　　Additional related education and/or experience preferred.

　　EOE/Female/Minority/Disability/Veterans

　　Our organization supports a drug-free work environment.

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