Description

　　Introduction

　　Do you have the career opportunities as a Technical Analyst II you want with your current employer? We have an exciting opportunity for you to join Parham Doctors' Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

　　Benefits

　　Parham Doctors' Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

　　Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

　　Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

　　Free counseling services and resources for emotional, physical and financial wellbeing

　　401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

　　Employee Stock Purchase Plan with 10% off HCA Healthcare stock

　　Family support through fertility and family building benefits with Progyny and adoption assistance.

　　Referral services for child, elder and pet care, home and auto repair, event planning and more

　　Consumer discounts through Abenity and Consumer Discounts

　　Retirement readiness, rollover assistance services and preferred banking partnerships

　　Education assistance (tuition, student loan, certification support, dependent scholarships)

　　Colleague recognition program

　　Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

　　Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

　　Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

　　Note: Eligibility for benefits may vary by location.

　　Our teams are a committed, caring group of colleagues. Do you want to work as a Technical Analyst II at Henrico Doctors Hospital-Parham where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

　　Job Summary and Qualifications

　　The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst II adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed.

　　DUTIES INCLUDE BUT ARE NOT LIMITED TO

　　Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products

　　Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users

　　Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed

　　Logs and tracks problems; reviews problem tracking databases

　　Mentors, trains and supports entry-level technical analysts

　　Performs facility-based moves, adds, and changes (MACs), as needed

　　Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures

　　Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted

　　Aids and trains users on division and facility technology

　　Performs preventative maintenance

　　Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software

　　Effectively works with customers, Service Desk and Technical Services personnel

　　Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance

　　Adheres to and supports HCA IT&S standards, policies and procedures

　　Maintains and protects confidentiality with regard to all aspects of patient care and employee information

　　Adheres to Code of Conduct and Mission & Value Statement

　　KNOWLEDGE, SKILLS & ABILITIES

　　Manages and prioritizes workload

　　Demonstrates ability to multi-task; Possesses strong analytical skills

　　Demonstrates a customer orientation; strength in analytical, math, and reasoning skills

　　Effectively communicates verbally and in writing

　　Possesses proficiency in MS Office applications

　　Must be able to drive to assigned sites to complete work

　　EDUCATION & EXPERIENCE

　　Bachelor’s degree in information systems or healthcare related field is preferred

　　Must have three years IT experience

　　Basic certification in A+ and Microsoft desktop product support is preferred; education and/or experience may be substituted for A+ certification

　　Valid state drivers license and proof of auto insurance, if applicable

　　ITG (https://hcahealthcare.com/) transforms healthcare and gives people healthier tomorrows . We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward . We do this by seeking, embracing, developing, and delivering technology for patient care.

　　HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

　　"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

　　HCA Healthcare Co-Founder

　　If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Technical Analyst II -Henrico Drs Hospital-Parham opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

　　We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.