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Team Leader, Security Services
Team Leader, Security Services-June 2024
Kul
Jun 19, 2025
ABOUT AMERICAN EXPRESS
American Express is a global services company, providing customers with exceptional access to products, insights, and experiences that enrich lives and build business success.
10,000+ employees
Consumer Goods & Services, Financial Services
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About Team Leader, Security Services

  Description

  You Lead the Way. We’ve Got Your Back.

  With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

  At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  Join Team Amex and let's lead the way together.

  How will you make an impact in this role?

  This position is responsible for assisting the Manager-Investigations and Security Services with security operations of the Kuala Lumpur office. This position is also responsible for day-to-day supervision of the physical security infrastructure that protects American Express, its employees, contractors and customers against harm and losses.

  Job responsibilities include but are not limited to:

  Conducting on-going physical security reviews and make recommendations for changes where appropriate.

  Coordinating with security contractors to ensure compliance with service level agreements and consistent application of policies and procedures by contract personnel.

  Assisting the Manager – Investigations & Security Services, for the development and implementation of Security related controls and processes.

  Collaborate with business partners in supporting planned/unplanned colleagues’ activities, construction projects and special events.

  Actively supporting the Crisis Management and Emergency Response programs.

  Providing executive protection as assigned.

  Conducting security related investigations, including Violence in the Workplace incidents.

  Providing cross functional support to other members of the Global Security Services team as directed by the Manager – Investigations & Security Services.

  Qualifications

  At least three years of experience in physical security operations in a corporate environment.

  Bachelor’s Degree preferably in security, business, or legal discipline.

  Experience in working with physical security equipment (e.g., CCTV, access control, alarms, etc.)

  Previous executive protection experience.

  Knowledge of crisis management programs.

  Proven self-starter with excellent time management, problem solving, and decision-making skills.

  Proven ability to multi-task numerous projects simultaneously.

  Strong organization, leadership, and analytical skills.

  Effective written/verbal communication and computer skills.

  Excellent inter-personal skills to be able to interface with all levels of management and business partners.

  Ability to make formal presentations before diverse groups.

  Flexibility to be on call 24/7/365.

  Qualifications

  We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  Competitive base salaries

  Bonus incentives

  Support for financial-well-being and retirement

  Comprehensive medical, dental, vision, life insurance, and disability benefits.

  Flexible working model depending on role and business need.

  Free and confidential counseling support through our Healthy Minds program

  Career development and training opportunities

  Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

  Job: Security

  Primary Location: Malaysia-KUL-Kuala Lumpur

  Schedule Full-time

  Req ID: 24000581

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