Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Services Group (GSG) Comprising key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class travel, credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate workplace experiences, and sales operations business enablement. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.

GCBEN SABE is an Enterprise Utility, tasked to ensure enablement to support business growth across sales and marketing organizations by providing accurate Performance Reporting Analytics, Global Incentives Servicing, Platforms Capabilities. The current role comes under Data Platforms Capabilities team which enables priorities for various Enterprise and BU platforms by providing service offerings across product lifecycle i.e. business support, platform testing and data quality. This role will work with Merchant platforms capabilities to enable key GMNS priorities of deepening Merchant relationship.

This role will support Amex offers processing across US International Markets where objective is to ensure correct processing of offers in the MDT system, perform data validations suggest recommendations, update all the internal trackers, SOP’s as necessary, maintain the existing SLA’s and ensure qualitative work is delivered. Be a self-starter and prioritize work basis relevance.

Responsibilities:

Ensure correct setting up of Amex offers / CMS across US International Markets in the MDT system following the SOP’s , process flows etc.

Update the SOPS on timely basis update the existing trackers to reflect correct numbers of Offers / CMS being processed.

3 . Maintain the SLA’s , Quality of the work assigned. Proactively work on the shared mailbox to assess the deliverables be a self-starter.

Prioritize the offers basis launch dates to avoid escalations; merchant ; partner impacts.

Understand the end-to-end process, recommend enhancements basis the identified opportunities.

Train monitor the new hires.

Collaborate with partners ; marketing spocs lead end to end discussions whenever there are discrepancies in the offer construct; delay in the launch etc. due to any reasons.

Qualifications :

3-4 years of experience in core operations.

Ability to work under pressure and prioritize work basis relevance.

Excellent communication stakeholder management skills

Familiarity with Amex offers to understand the lifecycle and their needs.

Basic knowledge of word, excel PowerPoint is a must.

Advanced knowledge of excel, tableau reporting is preferred.

Job: Operations

Primary Location: India-Haryana-Gurugram

Schedule Full-time

Req ID: 24014274