Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of Computer ScienceTravel Percentage :0%Job DescriptionEvery day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together.About the role:NO SPONSORSHIP AVAILABLEThe RAFT SRE team is responsible for day-to-day support for a real-time transaction processing application called RAFT. RAFT is a mainframe application written in assembler that processes credit, debit, gift cards, etc for some of the largest retailers in the US. As a Senior Systems Manager in this area you will be directly responsible for leading a team of 4-6 Support Analysts who will be working to ensure our system is healthy and available to our customers. You will also be responsible for specific sub-systems under RAFT and managing relationships/service agreements with external vendors.What you will be doing:* Assigns and monitors work for team providing technical and analytical support and direction. May manage small projects or sub-projects.* Develops, documents, implements and monitors information technology standards, practices, procedures and controls to maximize efficiency and support platform compatibility and ensure data integrity, security and legal and regulatory compliance.* Manages one or more information systems function for RAFT.* Provides leadership for area of responsibility including planning, coaching, recruiting, selection, performance development and mentoring.* Manages incident and service request escalation (may require work outside of normal business hours).* Manages and tracks disaster recovery/business continuity activities.* Provides guidance and support to our SRE team in India.* Creates and delivers training to team members.* Manages existing services contracts and licenses with Vendors.* May negotiate and/or contract with consultants, technical personnel and vendors for services and products.* Interacts with internal departments all over the world to resolve issues.* May define and/or negotiate service level agreements for technology operations.* Participates in 24 x 7 on-call rotation for all assigned production-related systems.What you need:NO SPONSORSHIP AVAILABLEBachelor's degree in computer science or information systems or the equivalent combination of education, training, or work experience.* Previous management or leadership experience* Broad knowledge of practices, guidelines and procedures for supporting enterprise level applications* Excellent customer service skills that build high levels of customer satisfaction for internal and external clients* Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors* Knowledge of the basic principles, processes, and roles of the ITIL framework* Strategic thinker with demonstrated sound business judgment, understanding of business purpose of each project and decision making within that context* Demonstrated customer-focused leadership ability* Ability to proactively address difficult issues and effectively handle demanding or upset clients* Ability to drive a flexible staffing model capable of reacting quickly to fluctuations in demand* Ability to champion cross-functional process improvement efforts and leverage innovations across projects* Willing to participate in 24x7 Oncall rotation as well as working occasional shifts outside of normal business hours* Must be extremely detail-oriented and thorough in completing tasks