What success looks like in this role: Position Overview Unisys has been providing IBM mainframe managed services to its clients since 1989. As a Senior Systems Administrator of z/OS, you will be instrumental in providing IBM Mainframe technical support that tightly aligns with our client's desired outcomes. You will be part of a high-performance team of technical professionals who work together in the day-to-day administrative and support functions of our client's z/OS systems. You will participate in project-related activities while interacting closely with the client. Key Responsibilities: * Strive for high level client satisfaction for the products/solutions supported. This includes all aspects of the z/OS system along with Broadcom and BMC products. * Capable of addressing all questions regarding the installation, configuration, and customization of z/OS systems * Respond to escalated problems in a timely and accurate manner, ensuring Service Level Agreements are met. * Attempt to reproduce reported problems, identify, and provide immediate workarounds to overcome problems. * Document resolutions to reported problems. * Identify product and documentation deficiencies and make suggestions for improvement. * Rotating 24x7 on-call support, scheduled among the team. * Analyze and resolve problems escalated within the organization. * Work with clients to define requirements for enhancement requests. * Contribute to qualifying and assessing client's expectations. * Follow up with clients to perform fixes and to confirm resolutions. * Documentation and knowledge administration. * Ticket and queue management of Incident, Problem and Change Management. Other Responsibilities: *Demonstrate in-depth knowledge in IBM z Series Mainframes that include knowledge of industry standards, trends, and products. *Interface and communicate with mid-level client leadership that may include technical presentations. You will be successful in this role if you have: Bachelor's degree and a minimum of 8 years' experience in one or more technical disciplines, or equivalent experience. Expertise in System z (z Series) and z/OS. Required skills: oCompuware (install and support Abendaid/Xpediter/File-aid) oCMOD oISPW administration oBroadcom products oBMC Control M and other BMC products Optional skills: oCICS, DB2 and MQ oREXX, COBOL oACF2 oIBM z/OS Mainframe Practitioner Professional certificate #LI-HS1 This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' . Unisys is an Equal Opportunity Employer Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity