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　　Job Description

　　People First - At Takeda we are dedicated to improving the health and well-being of all people and bringing them the hope of a brighter future. It is our passion that transforms every job into meaningful action. Our people are the heart of Takeda .

　　Within our Data, Digital & Technology department, we are looking for an experienced

　　Omni-Channel Engagement (OCE) Manager (m/f/d)

　　in full time at the location Berlin.

　　Our OCE Manager (m/f/d) is responsible for operational support to NGCE (Next Generation Customer Engagement) Lead by driving end-to-end execution of OCE campaigns and collaborating with other functions to generate/leverage insights. Our OCE Manager (m/f/d) has one direct report.

　　Your tasks in detail:

　　Contributes to the acceleration of OCE as a capability for assigned BU.

　　Supports local OCE system and platform management incl. Web.

　　Supports adoption and usages of current platforms at all levels e.g., SFMC, VAE, CMS, mobile application, website, social media.

　　Supports, coordinates, and validates HCP profiling, Journey building, campaigns.

　　Creates synergies by harmonizing processes & systems for campaign production and execution.

　　Supports BU in terms of compliance to legal and corporate guidelines.

　　Acts in an advisory capacity to local business units on how to use OCE platforms/tools and CRM to support performance.

　　Supports EUCAN OCE Leads in providing local input for multi engagement plans for brands and in designing multi-channel campaigns.

　　Drives end-to-end execution of OCE campaigns.

　　Provides input and local needs on OCE systems to EUCAN.

　　Partners with specific brand/commercial teams to build /refine multi engagement plans for brands, customer engagement journeys and multi-channel campaigns on local level.

　　Orchestrates different OCE tools and platforms (including CRM) in the countries and ensures they are integrated and compatible with one another and with global technology standards.

　　Enables collaboration with Data & Insights (D&I) and CRM to share data and leverage generated insights in OCE.

　　Your profile:

　　A bachelor’s degree / master’s degree preferred or a comparable degree in Business Administration, Information Technology, or related field

　　Solid (min 3 years) experience in multi-channel marketing with hands-on knowledge of digital tactics, campaigns and OCE journeys

　　Successful track record in digital marketing in pharma

　　In-depth knowledge and understanding of digital, channels, platforms, ecosystem & up to date with latest development/innovation around digital marketing

　　Strong team player, self-driven learner, comfortable working in matrix environments

　　Very good knowledge of English and German

　　A personality that encourages cross-functional work, combined with responsibility, initiative, commitment and familiar with agile working principles

　　What you can look forward to with us:

　　Appreciative working atmosphere in an international and exciting working environment with a wide range of development opportunities

　　Independent work with the opportunity to play a part in shaping an innovative company

　　Professional and personal development opportunities

　　A wide range of social benefits

　　Flexible working hours and home office (only 40% in the office)

　　Empowering our people to shine

　　At Takeda, we earn the trust of society and our customers through our values of Takeda-ism: Integrity, Fairness, Honesty, Perseverance. We incorporate these values in everything we do. They represent who we are and how we act. They help us make decisions that we can be proud of today and in the future. We enable our employees to develop their full potential. As a global top employer, we offer exciting career paths, promote innovation and strive for top performance in everything we do. Takeda fosters an inclusive, collaborative and international work environment where our teams are united by their relentless commitment to our goal of improving people's health and creating a better future for the world. Learn more at takedajobs.com.

　　Diversity, Equity and Inclusion

　　Takeda is committed to foster diversity, equity and inclusion. Hiring decisions are based entirely on qualifications and are made regardless of gender, ethnic origin, religion, sexual orientation, age or disability.

　　If you are interested in this opportunity, we look forward to receiving your application via our online tool!

　　For further questions, please contact: Jennifer Kriedemann | Talent Acquisition Partner EUCAN | E-Mail: [email protected]

　　Locations

　　DEU - Berlin - Wirtschaftswunder

　　Worker Type

　　Employee

　　Worker Sub-Type

　　Regular

　　Time Type

　　Full time