Description

　　Kforce has a client that is seeking a Supervisor, IT Support & Services in Boca Raton, FL.Key Tasks: The Supervisor, IT Support & Services provides oversight of systems administration and service desk function Implements and maintains policies and goals that support technology needs across all client locations Ensures proper functionality of IT systems and oversees necessary upgrades for both administrative and manufacturing environments As a Supervisor, IT Support & Services, you will collaborate with various business operations groups to utilize information systems and improve efficiencies Responsible for producing the necessary documentation, guidelines and procedures for the company's systems and network infrastructure Accountable for the end-to-end Problem Management process including people, process, and technology Responsible for collection, and reporting of IT performance metrics, key performance indicators, and management of activities Responsible for the maintenance, training, and continuous improvement of IT processes, standards, and tools; ensuring compliance to GMP and SOX governance Oversight of the service desk system and assurance of accurate and timely closure of requests including providing solutions as per defined Corporate Policies Sets staff goals, defines technology priorities, and develops strategies to manage and scale the organization's system administration Supervises staff and provides them with technical guidance and mentoring Communicates and acts as a liaison with end users and colleagues Communicates progress on priorities to management and team Management of existing IT assets and provides input in procurement of new IT related assets

　　Requirements

　　Extensive Active Directory Administration knowledge Knowledge and understanding of virtualized and physical multi-platform environments: Citrix; Linux; Windows Server Familiar with network architecture and administration of network infrastructure, including but not limited to: Cisco Switches & Routers; Fortinet FortiGate Firewalls Familiar with enterprise storage solutions (SAN, NAS, cloud storage) Familiar with cloud-based infrastructure and environments such as Microsoft Azure and Amazon Web Services Familiar with Backup & Recovery systems such as Veeam Backup & Replication, Symantec BackupExec, or equivalent Familiar with Microsoft Office 365 administration Familiar with MS SQL and Oracle Familiar with Desktop Management applications such as Microsoft SCCM, Desktop Central, Desktop Authority or equivalent Familiar with Service Desk applications such as ServiceDesk Plus, Service Desk Express, or equivalent Off-hours system support are required

　　The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

　　We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

　　Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

　　This job is not eligible for bonuses, incentives or commissions.

　　Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.