General information

　　Ref # 16889

　　Remote? No

　　Ally and Your Career

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　　Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

　　The Opportunity

　　English & Spanish - Bilingual skill required

　　If you are calm, cool and collected (no pun intended) no matter what and enjoy leading a successful team, then this is the right opportunity for you! You will coach and lead your team to help our customers, while working in a fun team environment. You'll go home feeling like you made a difference and watch your team grow, develop and succeed. As a Team Lead, you'll spend your day assisting and guiding your team, speaking with customers over the phone, getting the facts about the reasons for delinquency, helping customers find solutions to bring their account current and negotiating payment resolutions. Every day is an opportunity for you to help your team members better serve our customers and resolve their payment issues. With three Collections Centers in the U.S., the Collections team is responsible for collecting on past due auto accounts.

　　The Work Itself

　　Be among collectors providing coaching, 1:1 reviews, and guidance regarding the product collectors produce (phone conversations with customers to collect total amount due, resolve other account related issues, and skip trace to find customers / vehicles).Assign work to collectors, and assist collectors as needed in resolving delinquent account issues.Exceed objectives provided periodically by Collections leadership.Train and develop analysts, collectors and newer supervisors through 1:1 coaching, phone monitoring and audits.Work evenings and weekends when required Miscellaneous duties as assigned. English & Spanish - Bilingual skill required

　　The Skills You Bring

　　English & Spanish - Bilingual skill requiredHS diploma or equivalent required.Associate / Bachelor's degree in business related discipline preferred.3 + years in customer service or financial services industry is needed.Prior leadership experience is needed.Education may be used as a proxy for experience.Ability to multitask.Familiar with company policies - procedures.Attention to detail.How We'll Have Your Back

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　　Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.* Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

　　Who We Are:

　　Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

　　Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

　　Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

　　We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

　　Base Pay Range:

　　Emerging: 55000

　　Experienced: 65000

　　Expert: 75000

　　Incentive Compensation: This position is eligible to participate in a variable incentive plan