Additional Locations:

　　Full Time Remote - Alabama, Full Time Remote - Alabama, Full Time Remote - Arizona, Full Time Remote - Arkansas, Full Time Remote - Colorado, Full Time Remote - Florida, Full Time Remote - Georgia, Full Time Remote - Idaho, Full Time Remote - Indiana, Full Time Remote - Iowa, Full Time Remote - Kansas, Full Time Remote - Kentucky, Full Time Remote - Louisiana, Full Time Remote - Maryland, Full Time Remote - Michigan, Full Time Remote - Mississippi, Full Time Remote - Missouri, Full Time Remote - Ohio, Full Time Remote - Oklahoma, Full Time Remote - Pennsylvania, Full Time Remote - South Carolina, Full Time Remote - South Dakota, Full Time Remote - Tennessee, Full Time Remote - Texas, Full Time Remote - Utah {+ 2 more}

　　Job Description

　　Implement and execute value-driven vendor partnerships through effective onboarding, business process alignment and operational performance reporting. Responsible for ensuring that value is achieved as anticipated from multiple and/or more complex outsourced relationships. Serve as liaison between applicable business leads, vendors and Corporate Services to identify service needs, provide inputs to vendor contracts and provide issue resolution support. Monitor vendor services and performance against contracted service levels, maintain quality, service availability and efficiency, and take corrective action if needed to address deficiencies.

　　Manage day to day relationship between business and more complex or high profile/criticality vendor(s) to ensure seamless and effective delivery of outsourced services.

　　Primary communicator/liaison between vendor and business stakeholders to answer questions, provide performance metrics updates, manage capacity and demand, and remediate escalations as needed.

　　Facilitate vendor onboarding process through effective communications, site visits and training to educate the vendor on program/product/operational details and successfully transition business processes and/or operations.

　　Partner with business leads to understand evolving service needs and expectations, define business requirements, and work with the vendor to improve capabilities.

　　Establish and coordinate ongoing service level metric/performance reporting to monitor vendor performance and ensure contractual obligations and/or other performance agreements are met.

　　Analyzes information to determine if there are gaps in performance and how to best address through process improvements, training and/or other interventions.

　　Define internal process for handling high severity and stagnant issues/events; escalate and partner with Corporate Services for remediation as needed.

　　Ensure adherence to standard procedures for vendor governance, including data access and security.

　　Review vendor work for quality issues, design and administer customer surveys and other feedback processes, and lead formal vendor service reviews and/or audits as needed.

　　Provides inputs to vendor contract negotiations to ensure vendor contracts align to business strategy.

　　Collaborate with Corporate Services on vendor strategy discussions, providing data, knowledge and feedback on vendor operations from the business perspective.

　　Hiring Requirements

　　Bachelor's degree or advanced degree (where required)

　　5+ years of experience in related field.

　　In lieu of degree, 7+ years of experience in related field.

　　Preferred Skills/Experience

　　Vendor management, procurement or sourcing lifecycle experience

　　Experience managing global complex supplier relationships

　　Global BPO experience a plus

　　It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.

　　Blue Cross NC is a fully taxed, not-for-profit North Carolina company with major operations centers in Durham and Winston-Salem. We employ more than 5,000 people who are passionate about health care, and we serve more than 4.3 million members.

　　Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

　　E-Verify

　　Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview (https://www.e-verify.gov/employees/e-verify-overview) for English or Visión General de E-Verify (https://www.e-verify.gov/es/empleados/vision-general-de-e-verify) for Español.

　　Third Party Staffing Agencies

　　Blue Cross NC does not accept unsolicited resumes from any source other than directly from candidates. For the protection of all parties involved in the recruiting process, resumes will only be accepted from recruiters/agencies if a signed agreement is in place at the inception of the recruiting effort and authorized for a specific position. Unsolicited resumes sent to Blue Cross NC from recruiters/agencies do not constitute any type of relationship between the recruiter/agency and Blue Cross NC and do not obligate Blue Cross NC to pay fees if we hire from those resumes.