Make banking a Fifth Third better®

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　　GENERAL FUNCTION:

　　Responsible for the development and execution of the enterprise employee listening strategy to drive and promote using employee insights to better the employee experience and help position the Bank as an employer of choice.

　　Collaborates with Human Capital, leadership and other key stakeholders to ensure initiatives and tactics are supportive of business strategies. Enable leadership to be responsible and accountable for an improved employee experience, in alignment with the Bank's core values.

　　Overall, leads the program management of employee surveys and other key listening opportunities and serves as account owner of the vendor relationships in adherence with the established project and risk frameworks. Works with internal partners such as Inclusion and Diversity, Customer Experience, Legal, Marketing, Internal Communications, Finance and HR Centers of Excellence.

　　Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES:

　　Leads the development and execution of the Bank's employee listening strategies in alignment with our business priorities and Human Capital initiatives; includes driving awareness and adoption of using employee data and insights in decision making.

　　Oversees and manages multiple employee surveys and other touchpoints, as well as establishing objectives, building infrastructure, identifying tools and resources and establishing governance as needed.

　　Develops communication strategies and enablement opportunities to support leadership, managers and strategic partners in understanding their role in driving change with employee insights.

　　Manages vendors and internal partners to design progressive, meaningful ways to collect employee voice, conduct analysis and distribute data and insight appropriately .

　　Facilities exit and onboarding surveys escalation process to mitigate risk and ensure effective and timely resolution.

　　Serves as a consultant to stakeholders and line of business leaders to support EX initiatives as requested/needed to ensure we continue to strengthen our culture and engagement

　　Participates in events and learning opportunities to understand leading edge practices and build thought leadership related to employee listening and employee experience.

　　Supports merger, acquisitions and divestiture activities as they related employee listening and employee experience.

　　Aligns with customer experience strategies and initiatives to create an optimal value proposition.

　　SUPERVISORY RESPONSIBILITIES:

　　No direct supervisory responsibilities; potential to oversee interns and contract staff.

　　MINIMUM KNOWLEDGE, SKILLS AND ABILITES REQUIRED:

　　Bachelor's degree in Business Administration, Human Resources or equivalent experience. SPHR certification and advanced degree preferred.

　　Seasoned professional with 10+ years business experience relevant to employer of choice, employee experience, employee listening and HR consulting work in a large corporate organization.

　　Strong program management capabilities with experience in implementing strategies, processes and new ideas in general.

　　Vendor management experience.

　　Strong presentation and group facilitation skills.

　　Ability to influence and communicate with senior executives.

　　Ability to analyze data, with basic understanding of statistical concepts.

　　Knowledge of emerging issues and thought leadership in employee experience, employees engagement and employment branding.

　　Ability to prioritize effectively and make tradeoffs between competing interests using judgment and decision making abilities. Having a sense of urgency and proactively being able partner effectively and creatively are key.

　　Experience exercising discretion; ability to maintain confidentiality, earn trust and build credibility with all organizational levels in a complex environment with tight and simultaneous deadlines.

　　WORKING CONDITIONS:

　　Normal Office environment with exposure to dust, noise, temperature and the like.

　　Ability to travel 10% of the time.

　　Extensive viewing of a computer screen and use of keyboard.

　　#LI-BP1

　　Employee Experience Strategy Manager.

　　LOCATION -- Cincinnati, Ohio 45202

　　Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

　　Introduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Are you ready to take the next step?

　　Fifth Third Bank, National Association is one of the top-performing banks in the country, with a history that spans more than 150 years. We’ve staked our claim on looking at things differently to make banking a Fifth Third better. This applies to our relationships with customers and employees alike.We employ about 18,000 people while offering:• A chance for employees to build their future, with supportive career development and comprehensive health and financial wellness programs.• An environment where we win together by celebrating achievements and working collaboratively.• An opportunity to make a difference in a positive and lasting way. Everything we do is geared toward improving lives.We’re proud that Fifth Third is a warm and caring place to grow – as a customer and as a team member.