Overview

　　Talent Development Program (TDP) focuses on preparing participants in the 36-month program to lead training experiences across multiple audiences (i.e. Operators, Team Members, Restaurant Leaders, Licensee Partners and Staff) and modalities for CFA essential learning programs and business initiatives, as well as fulfilling other business needs while simultaneously engaging each participant in individualized and meaningful professional learning experiences to achieve future career goals and aspirations. The primary purpose of the TDP Senior Project Specialist role is to work in collaboration with TDP Leadership to oversee program effectiveness and efficiency for processes, systems, and the execution of program strategy.

　　Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

　　Responsibilities

　　Support continuous improvements to TDP participant life cycle with a strategic lens, specifically regarding standards and processes, resource allocation, business operations and metrics tracking and reporting, meeting facilitation through agile methodology, communications and change management

　　Balance strategic thought leadership with the ability to manage day-to-day activities, assuring quality of offerings within TDP led program content

　　Analyze and document current state processes and systems, identify pain points and efficiency opportunities in order to create better solutions

　　Provide consistent and critical logistics related to TDP such as the management and oversight of trainer assignments, scheduling and assisting in the management of learning spaces for Trainer learning opportunities

　　Assist with coordinating logistics and manage relevant development projects and initiatives related to TDP participant journey (monthly program meetings, annual TDP Summit, etc.)

　　Work closely with TDP Leadership and other L&D stakeholders to provide insight on the design of TDP program content, experience, and the execution of program solutions

　　Serve as an Operational SME in partnership with various teams within L&D to ensure operational excellence across programs and initiatives executed by TDP

　　Serve as point of contact for extenuating, field critical circumstances which require urgent restaurant operational expertise and perspective.

　　Manage demand by working closely with TDP Leadership and L&D stakeholders to prioritize programs and projects based on business needs, L&D department needs and resource capacity; identify resourcing risks, solutions and tradeoffs.

　　Develop presentations to share TDP value proposition with Field and Staff audiences

　　Maintain TDP budget and budget reports

　　Work closely with TDP Leadership, Experience Lead and internal program support roles to ensure alignment

　　Maintain clear overview and timely updates of project timelines (charts, spreadsheets, etc.) and progress using task management tools

　　Manage communication and email inbox within TDP and with L&D stakeholders and others

　　Ad-hoc projects and general administrative support, as required

　　Collaborate with TDP Leadership to develop & maintain reports (i.e. TDP Roster, Snapshot), platforms (Sharepoint, MS Teams, Smartsheet, etc.) and provide insight/recommendations on the data.

　　Provide coaching, feedback and development to both FTS trainers and TDP participants in L&D training programs by maintaining Restaurant operational standards

　　Minimum Qualifications

　　Bachelor’s Degree or equivalent experience

　　Excellent training skills

　　Strong oral and written communication

　　Excellent active listening skills

　　Strong organizational skills and attention to detail

　　Collaborative work style

　　Excellent interpersonal skills and emotional intelligence

　　Professionalism in appearance and presentation

　　Self-starter with ability to work independently or with a team on multiple initiatives at the same time

　　Able to organize and process large amounts of complex, detailed information

　　Establishes and maintains a positive work and learning environment

　　Proficient in Microsoft Office suite and Apple hardware (iPad)

　　Preferred Qualifications

　　2 years of Chick-fil-A restaurant experience

　　Proficient in Chick-fil-A food preparation procedural knowledge and application

　　1 year of CFA Trainer or development program experience.

　　Minimum Years of Experience

　　2

　　Travel Requirements

　　25%

　　Required Level of Education

　　High School

　　Requisition ID2024-16152

　　Job FunctionLearning & Development

　　Position TypeExperienced Professionals

　　Posting Location : LocationUS-GA-Atlanta