Sr. Relationship Manager - PEO

　　General Information

　　City/Cities

　　Aurora, Tampa

　　State(s)

　　Florida, Illinois

　　Country

　　United States

　　Working Schedule

　　Full-Time

　　Work Arrangement

　　Hybrid

　　Travel Required

　　25%

　　Relocation Assistance Available

　　No

　　Posted Date

　　23-Jan-2024

　　Job ID

　　1389

　　Description and Requirements

　　Sr. Relationship Management Consultant

　　Role Value Proposition: MetLife is leading growth in Specialty Market relationships. We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations Organization in Group Benefits Organization (GBO). In this role, you will partner closely with sales, underwriting and external and internal relationships to execute on customer commitments. Specialty Market Service & Operations is a diverse team of implementation, client service and billing associates supporting the General Agent, Third Party Administrators, Professional Employer Organization (PEO), Association and Trust market space.

　　Job Description:

　　The Sr. Relationship Management Consultant will provide cross-market support functions across all market segments through the Specialty Markets team. This role is specific to the Professional Employer Organization (PEO) channel and offers support nationwide. Responsibilities include but are not limited to:

　　Functional Responsibilities:

　　· Accountable for the end-to-end account management experience of assigned relationship(s)

　　· Proactively develop strong expert relationships with client and their staff and knowledge of the PEO market

　　· Creates and maintains plans to achieve relationship-management and growth goals

　　· Problem solves across implementations, service and financial needs

　　· Ongoing leadership engagement with clear updates on planning, issues and potential escalations

　　· Attend client and industry events to represent MetLife

　　· Flexible schedule, and able to work as needed outside of standard business hours

　　· Maintain up-to-date client databases, business plans and legal requirements

　　· Partner with sales, marketing, underwriting, billing, eligibility, claims and customer service teams

　　· Expert in consultative support both internally and externally

　　· Provide mentorship, guidance and training to other team members

　　Essential Business Experience and Technical Skills:

　　Required:

　　· High School diploma

　　· Expert knowledge of group products, services and systems.

　　· Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once

　　· Ability to consistently meet tight deadlines and work under pressure

　　Preferred:

　　Bachelor’s Degree

　　8+ years of Account Management and/or customer service experience in the insurance industry

　　· Prior experience in the PEO industry.

　　Understanding of employee benefits (worksite and voluntary)

　　Strong interpersonal skills, as well as excellent written and verbal communication skills

　　Ability to present and speak in front of large audiences

　　Account management, project planning and problem solving experience

　　Must be self-motivated, and work well independently and as part of a team

　　Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once

　　Ability to consistently meet tight deadlines and work under pressure

　　Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project)

　　Equal Employment Opportunity/Disability/Veterans

　　If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

　　MetLife maintains a drug-free workplace.