Senior Client Services Consultant - PEO

　　General Information

　　City/Cities

　　Aurora, Tampa

　　State(s)

　　Florida, Illinois

　　Country

　　United States

　　Working Schedule

　　Full-Time

　　Work Arrangement

　　Hybrid

　　Travel Required

　　10%

　　Relocation Assistance Available

　　No

　　Posted Date

　　23-Jan-2024

　　Job ID

　　1388

　　Description and Requirements

　　Sr. Client Services Consultant

　　Location : United States : Tampa: Florida or Aurora: Illinois

　　Role Value Proposition:

　　MetLife is leading growth in Specialty Market relationships. We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations Organization. In this role, you will partner closely with sales, underwriting and external relationships to execute on customer commitments. Specialty Market Service & Operations is a diverse team of implementation, client service and billing associates supporting the General Agent, Third Party Administrators, Professional Employer Organization (PEO), Association and Trust market space.

　　Job Description:

　　The Sr. Client Services Consultant will be responsible for the end-to-end client experience for a block of Jumbo sized PEO relationships that range from 10,000 to over 100,000 eligible members and have over $10M in annual premium.

　　Functional Responsibilities:

　　Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.

　　Provides exceptional customer service to support ongoing customer delivery and client satisfaction.

　　Respond to customer needs proactively

　　Leads and participates in both customer- and internal-facing presentations and meetings.

　　Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.

　　Participates in client account audits and strategic planning process.

　　Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.

　　Perform other related duties as assigned or required.

　　Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.

　　Provide mentorship, guidance and training to other team members

　　Essential Business Experience and Technical Skills:

　　Required:

　　High School diploma

　　Expert knowledge of group products, services and systems.

　　Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once

　　Ability to consistently meet tight deadlines and work under pressure

　　Preferred:

　　Bachelor’s degree

　　10+ yrs. related experience

　　Prior experience in the PEO industry.

　　Extensive oral/written communication skills.

　　Advanced problem solving and analysis.

　　Expert knowledge of group products, services and systems.

　　Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project)

　　Equal Employment Opportunity/Disability/Veterans

　　If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

　　MetLife maintains a drug-free workplace.