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Sr Dir-Operations Support
Sr Dir-Operations Support-March 2024
Basking Ridge
Mar 28, 2026
About Sr Dir-Operations Support

  When you join VerizonVerizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

  What you'll be doing...

  As the Director of Business Intelligence (BI), you will play an integral role as part of the Verizon Connect leadership team by providing deep data insights and a lean six sigma methodology to continuously adapt to shifting customer and industry trends. In this role, your goal will be to help Verizon Connect grow in revenue and margins. This role will report directly to the General Manager of Verizon Connect and provide support to the Executive Leadership Team to ensure high quality, efficient internal business operations.

  Specifically, you will lead two teams:

  Business Intelligence Center of Excellence

  Data Analytics

  Key responsibilities include:

  Aligning BI requirements across the organization and evolving the blueprint for how we use data to make decisions, while ensuring the right systems are in place to support BI needs.

  Leading the team that supports executive business presentations, data deep dives, playbook maintenance, and other activities related to data analysis and market research.

  Working closely with the sales team to create future revenue and margin models based on specific Sales strategies.

  Managing a team of Lean Six Sigma experts who support Verizon Connect-wide strategic initiatives and ensure strategic alignment.

  Leading an effort to evolve the organization to a self-serve/sandbox BI model through tools & training.

  Driving alignment on business reporting requirements to manage the day-to-day health of the business including End to End Key Performance Indicators (E2E KPIs) vs Targets.

  Managing the operating rhythm of Objectives and Key Results strategy.

  Ensuring alignment and prioritization between objectives and a path to implementation on each functional roadmap.

  Driving E2E alignment of special projects across Verizon Business, and minimizing inefficiencies and duplications.

  Evaluating tools and processes to make programs and roles easier and more efficient.

  What we're looking for...

  A Bachelor's degree, or equivalent experience

  8+ years of relevant experience

  7+ of years experience leading large global teams

  Experience working in a SaaS company

  Experience with Financial analysis and revenue and margin model creation

  Experience with business and process improvement planning and implementation, such as Lean Six Sigma

  Even better if you have:

  A Master's degree (MBA preferred)

  Proven track record and success in the areas of analytics, statistics, data architecture, data insights, and business planning in the technology industry

  Very strong financial acumen

  Ability to manage and influence client relationships at the senior executive level

  Strong existing network and credibility with Hoshin and related strategic and tactical planning

  Strong strategic thinking, with experience designing creative solutions to address challenges and define and interpret analyses on the competitive landscape to inform Verizon Connect's positioning

  Internal stakeholdering skills

  Excellent people leadership skills, with the ability to advise, build new networks, and cultivate trust-based relationships at the senior executive level

  Solid foundation in business fundamentals and assessing ROI of identified opportunities, as well as solid knowledge of Agile and broader software industry products and trends

  Proven ability to engage and manage diverse teams, such as product development, sales, and engineering, in qualifying opportunities and defining solutions to meet client challenges

  Strong organization and project management skills, with an ability to oversee the building of complex, multi-departmental proposals

  Excellent written and oral communication skills, including proficiency in the necessary tools (e.g. G-Suite, Tableau, Looker, Excel, Google Cloud, SQL server, AWS, Snowflake, Teradata, Talend, Informatica, SSIS)

  Where you'll be working

  In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

  Scheduled Weekly Hours40

  Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out page to learn more.

  AdvertisementEqual Employment Opportunity

  We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our page to learn more.

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