The WW Learning (WWL) team within E&O is learner obsessed, and our mission is to build an enthusiastic learning culture based on industry-leading innovation and aligned for measurable business impact. Learning is a critical lever to accelerate Microsoft’s growth as a digital transformation leader, and to enable our customers, partners and our people to develop, achieve success, and thrive. We believe easily accessible learning is an essential part of a diverse and inclusive culture, and the core ingredient to helping people become their best personal and professional selves.

　　Within WWL, the Field & Operations Learning team lands cross-segment, role-based learning programs focused on increasing technical, industry, and professional capabilities, to measurably accelerate field and partner performance.

　　Microsoft Azure and Security and AI solutions are ever-expanding cloud services to help organizations meet their business challenges. Demand for these cloud services is growing, as customers are building, managing, and deploying applications on a massive global network using their favorite tools and frameworks. As this demand grows, so does the need for professionals with the skills to architect and implement solutions successfully. The tech talent gap is already identified by our customers as the main barrier to their massive cloud adoption to support their Digital Transformation. This topic is addressed at exec levels as it is a strategic challenge for those large organizations.

　　To meet this need, we are looking for talented professionals with a passion for learning, a strong customer-facing aptitude, and the excitement to collaborate across teams.

　　This is a highly visible position that will have significant impact. This role works directly with our Enterprise/Public Sector, Specialists and Customer Success teams to help create a skilling strategy and integrated training plans for the most important projects/opportunities for a portfolio of customers. You will collaborate with customers to develop and lead the execution of skilling plans. As part of this, you will be able to identify and recommend the best learning and development option for our customers based on the evolution of their cloud-based journey and leveraging the whole OneMS learning portfolio including Enterprise Skills Initiative, Unified Support, Training Services Partners, CMO Skilling Events and more).

　　The ideal candidate will have a strong program management background, experience working directly with customers including at exec level, excellent communication skills and ability to effectively collaborate across teams in order to drive skilling, and clearly communicate the value of our unique skilling program to customers.

　　Open to hire from Australia or New Zealand, any city.

　　Responsibilities

　　Identify with Microsoft account teams to identify and qualify the most critical RFPs and projects that will require skilling for success.

　　Work closely with customers to define those skilling needs and build extensive training proposals/plans that will help them drive the adoption of Azure, Security and all AI services

　　Build trusted advisor relationships with customers as a thought leader for Skills and capability building.

　　Build and maintain a pipeline of targeted training opportunities with aligned skilling engagement plans.

　　Monitor and report on assigned territory success and KPIs.

　　Lead a territory team POD inclusive of an Inside Training Program Manager (iTPM) and a Training Program Co-Ordinator (TPC) to collectively address training opportunity pipeline

　　Prepare and deliver business reviews to Area Learning Lead and senior management

　　Provide thought leadership and consultancy around the importance of building technical capabilities with customers, and the best approach to do so both at a project level and with organisation wide consideration

　　Communicate effectively, both verbally and in writing to translate ideas into clear, high impact guidance for diverse technical and business audiences 

　　Collaborate closely with area segment teams to design and build area wide scalable skilling motions for customers.

　　Qualifications

　　6+ of technical or pre-sales or consulting or program management or professional training experience preferably in the IT industry

　　Experience in technology skill development desired

　　Proven large scale program management expertise with specific experience driving standardised programs

　　Consulting and Technical acumen desired

　　Experience working with partners or customers, with the ability to translate that experience into strategic insights that influence development and delivery of future technology training programs 

　　Experience co-creating with and influencing Corporate/Global Program teams  

　　Excellent communications skills and executive presence; ability to represent Microsoft and be inspirational and influential in evangelising a culture of learning  

　　Strong organisational agility and ability to collaborate across groups

　　Strong ability to manage multiple projects or engagements at one time

　　Data and analytics skills desired

　　Experience in managing virtual teams with no direct reporting lines

　　Education: Bachelor’s degree required; Microsoft certification strongly preferred

　　Ability to travel 10-20% of time

　　Fluent English

　　Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .