Description

　　At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history.

　　We are looking for a talented Senior Analyst to join the Customer Service (CS) Capacity Planning team in support of Strategic Projects. This role requires someone with strong analytic skills and business acumen who will work with stakeholders on strategic projects within CS. Examples of project work may include support of long-term CS site strategy; planning model input forecasting and general project evaluation for CS network cost, quality, scale, flexibility and business continuity. The ideal candidate will have a strong analytic background that enables them to manage global capacity network planning, a demonstrated ability to think broadly and strategically about customer service initiatives and the ability to persuade executives to build consensus on objectives.

　　Key job responsibilities

　　Work on a diverse project portfolio supporting CS Capacity Planning initiatives and strategy.

　　Cross-functional collaboration across multiple business teams, CS Operations, Global Outsourcing, Program Management and Finance leadership.

　　Coordinate global analytic roll-ups in support of project work and reporting as needed.

　　Create new reporting and analytic opportunities by analyzing and understanding key planning processes.

　　Thought leadership on integration of new products/services supported by CS.

　　Document writing and presentations on key initiatives used to influence necessary business actions benefiting the CS Network and Amazon.

　　We are open to hiring candidates to work out of one of the following locations:

　　Hyderabad, TS, IND

　　Basic Qualifications

　　Bachelor's degree in mathematics, statistics, computer science, engineering, economics or related field

　　5+ years of experience quantitative research or analyses

　　3+ years SQL and Excel experience

　　Preferred Qualifications

　　Master's degree in applicable field of study

　　Operations research or capacity planning experience

　　Experience working with SPSS, SAS, R, Python in a professional setting

　　Programming experience is a plus to automate tools whenever appropriate

　　Database Administration skills

　　Basic/Working knowledge of Six Sigma tools and Lean techniques