Embark on a transformative journey as a SACM (Service Asset and Configuration Management) Director and play a pivotal role in shaping the future of our organization. As the driving force behind our SACM strategy, your mission is to continually mature services, ensuring seamless alignment with our ambitious transformation goals.

　　In this leadership position, you will have the opportunity to redefine Software, Hardware and Configuration Management approaches, tailoring them to meet the specific needs of our enterprise and business technology landscape. Your strategic insights will be the catalyst for optimizing our service delivery model, contributing directly to operational excellence, efficiency and automation.

　　As we envision our desired future state, your role will be instrumental in defining integrations and data needs. By leading this charge, you'll not only transform our SACM processes but also pave the way for a more interconnected, automated and agile organization.

　　A key focus of this role is to champion automation and integration initiatives, reducing manual work and unlocking time-to-value integration opportunities. Your efforts will not only enhance operational efficiency but will also position us as industry leaders in embracing cutting-edge technologies. CMDB data will drive our ability to automate and create a culture of colleague self-service.

　　If you're passionate about driving innovation, streamlining processes, and making a tangible impact on the success of our organization, we invite you to join us on this exciting journey. As a SACM Director, you'll be at the forefront of shaping the future, realizing efficiencies, and adding significant value to our company's growth and success.

　　The Role

　　Aligns overarching WTW Strategy and requirements to SACM strategy to enable value realization and operational synergies

　　Creates the SACM and CMDB strategy for WTW and accountable for operating that strategy

　　Identify best practice enhancement opportunities for relevant business cases across all asset types.

　　Ownership and accountability for the end-to-end lifecycle for all technology asset management

　　Leads governance of the lifecycle to ensure data quality and completeness. Holds data owners accountable for maintaining the quality of their asset data.

　　Partners at a leadership level with audit, compliance and risk leaders to ensure that SACM data supports their specific needs

　　Leads a Team of SME’s and Analysts to deliver an effective SACM framework

　　Continually matures services to align with transformation goals

　　Develop Hardware, software and Configuration Management approaches aligned to Enterprise and Business Technology needs

　　Define integrations and data needs to transform to WTW desired future state

　　Ensures that requests are handled according to agreed procedures.

　　Partners closely with functional owners to design and deliver operational processes that ensure authorized issuance, audit and return of assets, managing the requests for hardware, including the recall of items, to ensure the hardware items can be effectively tracked and managed.

　　Ensures that there are no unauthorized assets such as unlicensed copies of software.

　　Produce and analyze registers and histories of authorized assets, including secure master copies of software, documentation, data, licenses and agreements for supply, warranty and maintenance), and verifies that all these assets are in a known state and location.

　　The Requirements

　　Bachelor degree preferably in an IT related course required

　　10+ years experience within SACM

　　Experience managing people

　　Preferred ITIL Certification

　　ServcieNow ITOM experience

　　WTW is an Equal Opportunity Employer