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　　Summary

　　As part of the Ryder team, the Shipment Management Associate II will handle a variety of tasks.

　　Essential Functions

　　Technical Support of SMC Operations:Provide tactical front line support for all command center activities at the account level and after hours support via pager and remote access as required

　　Customer Interfacing:Active communications (electronic/personal) with internal and external customers on operational issues to insure all items are addressed in a timely manner

　　Continuous Improvement & ISO 9001 Quality Program:Responsible for development and documenting operational processes and procedures at the account level to support site wide ISO 9001 quality system

　　Customer Solution Development and Support:Proved support for peers and subordinates key operational decisions and non-typical requests to support customers business needs

　　Operational Training:Participate in the development, deployment and maintenance of both client specific and operations generic training materials and delivery methods

　　Project Management:Manage a variety of account specific and site wide tactical and strategic projects

　　Additional Responsibilities

　　The SMC may be required to support the client after hours, such as nights, weekends and/or holidays via cell phone rotation and remote equipment

　　Performs other duties as assigned.

　　Skills and Abilities

　　Ability to represent the company with external constituents

　　Represent Ryder Shipment Management Services in a professional manner to internal and external parties

　　Ability to build strong customer relationships

　　Demonstrated customer service capabilities

　　Direct customer interface (internal/external) on all customer related issues

　　Effective leadership skills

　　Strong verbal and written communication skills

　　Ability to work independently and as a member of a team

　　Demonstrates problem solving skills

　　Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

　　Flexibility to operate and self-driven to excel in a fast-paced environment

　　Capable of multi-tasking, highly organized, with excellent time management skills

　　Detail oriented with excellent follow-up practices

　　Qualifications

　　H.S. diploma/GED required

　　Bachelor's degree preferred in Transportation Management, Logistics, Business Administration or related field

　　Two (2) years or more direct Transportation or Logistics work experience required

　　Travel: None

　　DOT Regulated: No

　　Job Category: Supply Chain

　　Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

　　Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

　　Current Employees:

　　If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

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