Shift Supervisor

　　The Hourly Shift Supervisor (SS) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The SS supports the General Manager (GM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The SS operates under the direction of the GM and directly manages a shift of Team Members.

　　People:

　　Provides coaching and feedback to Team Members to increase the restaurant team's capabilities and raise restaurant performanceOperations:

　　Sets an example for Team Members by working hard to implement shift plan and drive operational results

　　Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines

　　Motivates Team Members during the shift on each of the workstations

　　Reviews restaurant results to identify successes and areas for improvement

　　Ensures that restaurant upholds operational and brand standards

　　*Performs duties of the Team Member when necessary

　　Profitability:

　　Follows all cash control and security procedures (e.g. safe counting, cash drawers)

　　Maintains inventory by performing Daily and Weekly inventory inspections

　　Receives inventory truck orders

　　Guest:

　　Motivates and directs Team Members to exceed Guest expectations with accurate, fast, and friendly service in clean surroundings