Overview

　　Customer Success is driving Intuit's transformation to become an "Al-driven expert platform", innovating ‌the way customers access expertise and digitizing the services industry. These customer experiences are delivered through offerings such as TurboTax Live and QuickBooks Live, and extend to how customers access help and support through their entire journey, across all of our offerings. Further, Customer Success delivers an outstanding experience to our experts - the people on our platform who deliver advice and support to customers.

　　What you'll bring

　　Current enrollment in a graduate-level, degree-seeking academic program: MDes, MA or MFA Service Design, MS Design, or related field Anticipated graduation no earlier than December 2024Must reside in the U.S. during the summer internship program (see location below)A dazzling online portfolio demonstrating your strong craft and collaborative processComfortable working independently, and knowing when to ask for input, feedback, or supportCustomer obsessed, design thinking driven, user-centric with passion for excellenceSkilled at imagining the future and visualizing service concepts to generate excitement across the organizationComfortable in both broad and undefined spaces and working with varying levels of product maturityEffective at communication and presentation with expertise conveying ideas and concepts through storyboarding, wireframing, and prototypingStrong collaborator with experience using Mural, Figjam and other collaboration tools to facilitate co-creating the service blueprint with cross-functional teams

　　How you will lead

　　Clearly and concisely synthesize and analyze both quant/qual data and insights to help drive design decisions and iterations, with guidance from senior designers and stakeholders Be comfortable using frameworks, workshops, and artifacts to bring individuals along and align on the overall experience and strategy.Visualize experience/ecosystem maps, user journeys and service blueprints, interaction models, process flows, storyboards and prototypes.Frame and tell the story of design solutions. Present the communication of research findings, conceptual ideas, detailed design, and design rationale both verbally and visually. Bring passion and energy to shift from a product mindset, to a service and platform mindsetWork on a pre-defined program and project.