Due to its remote and hybrid culture, Alation conducts all of its interviewing and onboarding virtually.

　　Big Data isn’t a problem. It’s an opportunity.

　　At Alation, we help people find, understand, and trust data. So they not only excel in their work — they drive value for their enterprise, team, and role. In the words of one customer, “Alation makes me look like a rockstar.”

　　We help companies like Pfizer and Salesforce empower their people with the best data every day. As a platform for innovation, Alation helps customers create game-changing solutions (like a program for early-stage disease detection with Pfizer) and connect people to great data in less time (like Salesforce, whose analysts can now find data 35% faster). And we’re just getting started.

　　With more than $340M in funding - valued at over $1.7 billion and 450+ customers with household names - Alation is poised to capitalize on data as an opportunity. Headquartered in Silicon Valley, Alation was named to Inc. Magazine’s Best Workplaces list for the fourth time. Do you want to join a team that welcomes new ideas, supports your growth, and recognizes your unique value?

　　Join us!

　　As a Technical Account Manager at Alation, you are the trusted advisor and mentor to your cohort of strategic customers.  This is a highly technical role with a large customer-facing portion. Partnered closely with the account team, you will ensure your customers continue to realize maximum value from Alation.

　　In this role, you will help your customers use, expand and troubleshoot the Alation platform and be the voice of the customer within Alation, interacting with Support, Product Management, Engineering and Sales.

　　The ideal candidate will have in-depth knowledge and experience in data management, data analytics or data science, interfacing with both business and technical users. The successful candidate will be able to work in a fast-paced environment, have a natural curiosity to learn new technologies and topics, be a self starter and proactively engage customers.

　　What you will do:Understand why the customer purchased Alation and their desired business outcomesParticipate in account knowledge transfer sessions with Alation pre-sales and Professional ServicesPartner with the account team to develop a long-term success plan, and assist the customer in execution against that planGuide and assist customers with a variety of technical challenges, from architecture to adding new data sources to troubleshooting scriptsLead customers through on-premise and cloud-based product installation proceduresConduct periodic training sessions in person or over a video conferenceAid in configuring single sign-on (SSO) authentication using SAML, LDAP, and/or SCIMConfigure out-of-box database, file system, and Business Intelligence tool connectorsProduce sample scripts against the Alation REST APIProvide input on new features to Product ManagementDocument lessons learned, tips/tricks and contribute knowledge base articlesParticipate in customer community forumsMonitor and provide input to Support cases

　　Who you are:Motivated self starter to work in a fast paced startup environment.  Must be proactive to be successful in this roleComfortable working in a non-traditional office environment using virtual teaming and working remotelyPassionate about ensuring customers get maximum value out of their investmentProfessional customer-facing communications and client-management skillsDemonstrated inclination to share knowledge and assist teammatesWilling to travel 10-30%

　　You should have:Minimum 5+ years of consulting experience, preferably within a Customer Success or Professional Services organizationExperience administering Linux operating systemsExperience working with containers, e.g. DockerExperience in network troubleshooting with tools such as telnet, tracert, netstatExperience with at least one public cloud provider (AWS, Azure, GCP)Experience with multiple databases, warehouses and data lakesExcellent SQL query skillsExperience coding against REST APIs using Python, Go, or Shell scriptsExperience with Business Intelligence tools, e.g. Tableau, PowerBI, Qlik Sense, SAP BO

　　Bonus Skills:Working with big data, e.g. Hadoop, MapReduce, Hive, Spark, ImpalaNoSQL technologies, e.g. MongoDB, Apache Avro, GraphQL, Neo4jJava codingExperience with Alation or other data cataloging/governance toolsObservability tools such as Data Dog, Splunk, Sumo Logic

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　　More About Alation

　　Our founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow.

　　We are an equal opportunity employer and value diversity at our company. We do not discriminate on

　　the basis of race, name, religion, color, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status.

　　Why Alation?

　　- Market-Leading Data Catalog Provider

　　- High-growth, collaborative environment with diverse and inclusive teams

　　- Continuous learning, enrichment and development opportunities

　　- Competitive pay and health offerings

　　- Flexible time off to relax and recharge

　　and much, much more!

　　By submitting your application, you agree to Alation’s Global Privacy Notice for Candidates.  If you are submitting this application on behalf of another individual, you represent that you are authorized to submit this application on their behalf and accept the Notice.