Description

　　About Us:

　　Established in 1987, R&R Mechanical is full service mechanical contractor that specializes in HVAC and plumbing construction, self-performing the piping work with journeymen from Steamfitter's Local 602 and Plumber's Local 5 unions.

　　R&R Mechanical has also selectively performed base and new building construction, school construction, and specialty piping projects, and is licensed in all local jurisdictions. In 2020, R&R Mechanical was acquired by EMCOR Group, Inc. (NYSE: EME), a Fortune 500® leader in mechanical and electrical construction, industrial and energy infrastructure, and building services for a diverse range of businesses.

　　Job Title:

　　Service Coordinator & Dispatcher

　　Principle Duties and Responsibilities:

　　Maintain schedule for field reps that reflect current and future assignments and strategize schedule changes to accommodate new service requests.

　　Keep up-to-date phone, on-call, and time off lists, and inform everyone of updates or changes.

　　Answer, screen, and forward incoming calls and email service requests.

　　Schedule and dispatch field reps to satisfy the needs of a service call based on the skills required and the nature, location, and urgency of the call.

　　Manage execution and profitability of Service Agreements, ensuring efficient project completion while monitoring operating expenses for cost effectiveness, ensuring customer satisfaction and contract compliance.

　　Master R&R Mechanical's service products and maintain knowledge of each maintenance contract's scope.

　　Audit service reports to verify billable work and coding accuracy.

　　Enter Timecards - Ensure accuracy of coding from service operations weekly work orders.

　　Establish vendor relations and receipt of pick tickets and invoices for materials purchased while executing contracts, ensuring accuracy of invoices received against contract work performed.

　　Keep customer communication professional and consistent about their contract details and any changes to scheduling.

　　Effectively communicate service problems, customer complaints and labor relations problems with the Field Supervisor or Service Manager.

　　Assist in maintaining paper filing and electronic filing systems for purchase orders, records, vendor invoices and reports to ensure availability of documentation and compliance with established policies and audits.

　　Help track packages and manage deliveries to ensure materials for contracts are appropriately allocated.

　　Qualifications:

　　High School Diploma or Technical School certification, training or equivalent combination of education and training.

　　Dispatching and project coordination experience required, preferably in the HVAC and Plumbing Industry.

　　Software:

　　Microsoft Office Suite

　　Adobe

　　Perfectware/Build-Ops and/or related software systems

　　EMCOR and its companies are deeply committed to the health and wellbeing of their employees. We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

　　Our benefits include quality health insurance, covering medical, dental, and vision, tax-advantaged savings accounts, a 401K plan, disability income benefits, life insurance coverage and an employee stock purchase program. We also provide paid time off and 10 paid holidays.

　　Through company-provided education and training, industry certifications, peer mentorships, and more, our employees have ongoing support for their professional development. We strive to provide a diverse, inclusive, respectful workplace where employees of all backgrounds can succeed and be recognized for their contributions.

　　If that's something you'd like to be a part of, click here to go to the EMCOR Group website to see available positions.

　　Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

　　EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent. 

　　#EBS

　　#rrmech

　　# LI-RRMECH

　　Qualifications

　　Education

　　Required

　　High School or betterPreferred

　　Technical/other training or betterExperience

　　Preferred

　　2 years: Dispatching and project coordination experience required, preferably in the HVAC and Plumbing Industry.