Job Family: Information Technology

　　Req ID: 402382

　　Create a better #TomorrowWithUs

　　At Siemens, we believe that technology with purpose has the potential to solve the greatest challenges of our time. With over 300 thousand of the world’s most brilliant minds and the power of a presence in more than 190 countries, we make a truly global impact.

　　At the Lisbon Tech Hub, we drive change in our businesses and services, from Portugal to the world, in areas such as Cybersecurity, Software Development and Testing, Big Data, Artificial Intelligence, Cloud, and many more.

　　With around a decade of history, the Lisbon Tech Hub is the home of the new technologists (https://www.siemens.com/pt/en/company/jobs/jobs/lisbontechhub.html) – Dream Builders, Impact Creators & Future Makers.

　　*Are you one of them? Join us! *

　　Siemens is recruiting for an IT Service Manager to manage internal organization Siemens applications. This service comprises a set-up of the future operations and transfer the various development Projects into a secure and high-performance operation. In doing so, the service to be provided will take into account the existing operating processes according to ITIL, the new requirements, and coordinate the service needs with other application managers, platform management, and infrastructure suppliers.

　　The Service Manager´s main task is to manage services of DI IT Expert Hub.

　　Your mission will be…

　　Define or adjust the future service structures in terms of content and organization

　　Transfer and report the completed IT components/functions from projects into operation

　　Monitoring of incidents and service requests via the Siemens internal ticket management tool

　　Definition of monitoring and support processes

　　Manage budget and report to the service owner

　　Handle escalation processes

　　Tendering, selection and ordering of services

　　Coordinate suppliers and monitor service delivery

　　Suggest options for optimizations of the service in terms of performance, adaptability, reliability and cyber security

　　We are looking for someone with…

　　ITIL certification (mandatory)

　　More than 5 years of work experience in software engineering

　　Basic understanding of software or IT systems

　　Basic understanding of cloud

　　Business-fluent English (speaking & writing)

　　Networking

　　Valued Softskills...

　　Work independently, but ask for help if needed

　　Good communication skills

　　Customer & result orientation

　　Initiative / Commitment

　　Willingness to learn

　　Focus on quality

　　Ability to analyze

　　Willingness to work in a team and lead it

　　Willingness to present

　　Willingness to negotiate

　　Organizational skills and quality orientation

　　Further Qualifications...

　　At least 10 years of proven relevant professional experience in global IT operations, preferably in the semantic web environment and with SaaS and cloud solutions

　　Involvement in building IT solutions or operating IT solutions from a service perspective

　　Monitoring and reporting KPIs and setting up SLA concepts

　　Advanced knowledge of agile way of working and the DevOps approach in previous tasks

　　Experience with service providers, management and monitoring of services

　　What you can expect from us…

　　A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.

　　In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

　　What makes us proud as an employer:

　　Top Companies to work in Portugal 2023 (by LinkedIn)

　　World's Best Employer 2023 - 1st place in the Engineering and Production category (by Forbes)

　　Most attractive company to work in 2023 - 6th place (ranking of Universum)

　　Company with the best reputation in the Technological/Industrial sector in Portugal 2023 (according to the Merco Empresas study)

　　Please attach your CV in English.

　　#Siemens #LXTechHub #TomorrowWithUs

　　Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!