At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

　　Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

　　GS Sr. Technical Program Manager

　　Primary Responsibilities

　　At F5 Global Services (GS), we've launched a Center of Excellence program to produce repeatable, scalable, cost-effective, and objectively excellent processes for the creation, implementation, and management of Support and Services Offers for all products! We're looking for an strategic, data driven, analytical and creative individual who enjoys, creating innovative offerings, improving processes with value driven measurements, can establish and maintain inter-organizational relationships, to drive delivery of enterprise solutions.

　　The GS Center of Excellence Senior Technical Program Manager is responsible for establishing, maintaining, and improving the working relationship between the Global Services organization and our Product Organization. The role serves as a strategic advisor to global services teams (support, professional services, education services, customer success) acts as a two-way subject matter expert between Global Services and our Product Organization. The role will be the primary point of contact by partnering with Global Services on Release Readiness projects, drive inter-organizational strategic projects which range from business model changes, process improvements, requirements definition, and new service offering development and will be responsible for managing implementations.

　　The role of the Senior Technical Program Manager involves eliciting, analyzing, and documenting Services requirements and effectively communicating them to stakeholders along with their recommendations. This role acts as a trusted advisor to the business and is responsible for managing requirement changes to ensure that deliver solution add maximum value and met success measures. To accomplish this, they conduct interviews, industry research and perform competitive analysis, facilitate workshops, and collaborate with Service delivery teams and Product Management to deliver valuable customer offerings. Senior Technical Program Manager deeply understand the industry and how to establish future-state processes based on data, and leverage systems and automation. They must be able to develop business cases based on data that outline the consequences of making a business change to address a specific need. They are skilled at developing metrics and leveraging analytics tools to assess and validate if a solution will fulfill requirements and deliver the stated business benefits.

　　General Responsibilities

　　Act as a trusted advisor to the business making strategic recommendations using data modeling to explain short term and long term impacts

　　Design, build and maintain the project plan, including scope, schedule, budget, dependency, and risk management

　　Ability to identify or establish data points to deliver measurements that ensure intended outcomes of projects/programs are achieved

　　Advocate for supportability, quality, and customer experience throughout product planning and development

　　Manage the gathering of project requirements and project scope in a holistic manner across multiple teams and business functions

　　Monitor progress in execution and design a recovery strategy if the project deviates from the baseline plan

　　Assemble and publish effective status reports to serve a variety of audiences from project team members to executives

　　Design and deliver executive-level presentations to support the governance process for Product Lifecycle Management (PLM)

　　Conduct retrospectives during and at the end of projects to support process, policy, and tool-set improvements

　　Collaborate with peers, managers, and team members across the organization to solve problems, drive continuous improvement, and coordinate actions

　　Ability to understand desired business functionality and translate into documented application requirements

　　Ability to create compelling business cases with accurate cost and effort estimations

　　Advanced knowledge of business analysis best practices including documentation requirements for large bodies of work

　　Perform other related duties as assigned

　　Responsibilities to Global Services

　　Global Services to Product Group operational efficiency

　　Subject Matter Expert on assigned Product Group(s)

　　Align and coordinate communications and execution across Global Services workstreams

　　Advocate for Global Services functional and non-functional requirements

　　Coordinate development and implementation of new Support and Services Offers

　　Partner with Global Services workstreams to establish success metrics

　　Synthesize objectives into strategies and execution plans

　　Execute Release Readiness projects for assigned Product Group(s)

　　Identify potential risks or issues and work with workstream leads to build and implement mitigation and resolution plans

　　Represent Global Services in cross-functional meetings

　　Report out on Global Services product lifecycle stage-gate readiness

　　Knowledge, skills, and abilities

　　Ability to communicate effectively across written, verbal, and presentation formats to a variety of audiences from project team members to Executives

　　Ability to develop a project schedule using work-breakdown techniques that lead to a defined critical path

　　Ability to use either Waterfall and Agile methods to manage projects which may comprise both software and hardware

　　Ability to design and document a project charter that includes scope, schedule, budget, and risk management plan

　　Able to apply critical thinking techniques to analyze problems, develop solutions, build resource forecasts or manage risk

　　Ability to understand desired business functionality and translate into documented application requirements

　　Ability to create compelling business cases with accurate cost and effort estimates

　　Advanced knowledge of business analysis best practices including documentation requirements for large bodies of work

　　Ability to lead through influence to drive both the team and program forward

　　Ability to manage and facilitate team meetings and initiatives to effectively develop plans and achieve goals

　　Desired: Strong working knowledge of software companies and the interplay between Marketing, Product Development, Manufacturing, Customer Support, Sales and Professional Services

　　Expertise in the use of standard tools for project and portfolio management such as MS Project/MS Project Server

　　Strong team orientation with the ability to listen, organize, and champion key initiatives and projects

　　Flexible, self-motivated, a standout teammate, and able to work independently and lead others on projects

　　Excellent communication skills with a demonstrated history of clean, concise written and verbal updates

　　Willing to travel up to 20% of the time

　　Qualifications

　　Typically requires a minimum of 15 years related experience or a Bachelor's degree; or ten years and a Master's degree; or equivalent work experience

　　Preferred PMP certification with accompanying experience managing projects to a successful conclusion

　　10+ year experience in business intelligence or as a data analyst

　　7+ years of direct or related experience in program management

　　Experience working with a geo-dispersed team and building service offerings

　　4+ years experience conducting competitive analysis and performing industry research

　　Our Values

　　At F5, we live and breathe our core values, Excellence, Integrity, Collaboration, Customer Dedication, Profitable Growth, Innovation, Employee Success, and Diversity. We help each other achieve our goals, value the diversity of ideas different backgrounds can bring, emphasize teamwork over rock-stars, work hard and most of all have fun.

　　We offerwork/life integration programslike Freedom to Flex, dynamic employee inclusion groups, paid maternity/paternity leave, tuition assistance for professional development, a comprehensive mentoring program, rewards/recognition, and so much more. At F5, we truly do help each other thrive and it shows: F5 has been named one of the "World's Most Admired Companies" by Fortune magazine for the past two years.

　　And this dedication to living our culture doesn't just exist within our offices; it extends into our communities throughGlobal Good initiativessuch as employee matching, volunteer opportunities, and the F5 Foundation. Our employees are passionate about making a difference in the world.

　　This is a once-in-a-lifetime opportunity to become part of a company that's on the forefront of transformation. And because we know that a more diverse F5 is a more powerful F5, we're looking for smart, passionate, determined individuals to join us. If you make thoughtful decisions quickly, obsess over your customers' needs, take ownership of your work (the mistakes as well as the successes), and embrace different perspectives by putting the human first, then we want to talk to you.

　　The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

　　The annual U.S. base pay range for this position is: $163,128.00 - $244,692.00

　　F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5's differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

　　You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5's benefits can be found at the following link:https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.

　　Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).

　　Equal Employment Opportunity

　　It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].