Overview

　　The CX Analytics team within Consumer Group is customer obsessed and focused on driving change with critical insights and scalable solutions. Enabling measurable improvement for customers, employees and shareholders.

　　We actively monitor the end-to-end experience as customers use our product, service, digital self help, and discuss questions live with our experts.

　　To accomplish this monumental task we leverage a broad toolkit of modern analytics technologies to identify opportunities in each of these experiences and partner with leadership to drive measurable improvement.

　　What you'll bring

　　Bachelor's Degree or equivalent work experience in Quantitative field (i.e., statistics, finance, economics, mathematics)2+ years' professional experience with data and statistical analysis, with a deep understanding of explanatory power and hypothesis-driven analysesAdvanced working knowledge with tools used to analyze, manipulate and visualize datasets (e.g. Excel, Sheets, Splunk, Tableau, Qlik)Advanced working knowledge of Redshift, Hive, SparkExperience with languages such as SQL, Python, RExperience with data mining algorithms and statistical modeling techniques such as clustering, classification, regression, decision trees, neural nets, support vector machines, anomaly detection, recommendation systems, sequential pattern discovery and text miningProven track record using data visualization and story-telling, to generate action that leads to business impact.Experience working with operational KPI metrics & reporting systems.

　　How you will lead

　　Investigator: Translate business questions into verifiable hypotheses, create experiments and/or analysis to test them, and generate recommendations based on the findings. You collect requirements and execute queries to answer the team's most important data questions.Dot-Connector: Your business and operational acumen help you recognize patterns, connections and relationships across variables. You make the connections across data sets to help others understand the broader system.Artist: your visualization, simplicity and clarity of analysis brings data to life and inspires action and understanding.Craftsman: You build models and reports that allow others to interact, utilize and better understand the underlying data, relationships and insights.