Overview

　　Join Intuit as a Risk Operations E-Commerce Fraud Team Lead in Reno, NV Plano, TX or Woodland Hills, CA!

　　Come join the Intuit Risk Operations team as an E-Commerce Fraud Team Lead! We are seeking a highly skilled and engaged individual with a passion for staying one step ahead of fraud, while protecting and minimizing the impact for our customers.

　　What you'll bring

　　Handles some operational duties creating bandwidth for manager

　　Reviews and if necessary, approves the most complex and high-risk cases within their approval decision authority

　　Creates, maintains and improves departmental dashboards and reports

　　Accountable for case completion timeliness and high quality

　　Delivers innovation and improvement to people, process, and systems by applying sound logic and criteria based on data

　　Acts as a direct link between employees & management

　　Attend cross functional meetings to provide input and illustrate impact and preferences for the team (and our customers) and provide summaries and/or escalate to management

　　Proactively reviews dashboards and reports to identify trends

　　Assess, recommend, and implement process/systemic improvements leveraging internal and external best practices.

　　Proactively researches issues and raises them to management

　　Puts forth solid solutions to any issues that are identified

　　Leads small-to-medium sized cross functional projects with a high level of quality and minimal oversight

　　Evaluates the processes and skill in the department and works to improve these through coaching, training, documentation, and process/tool improvement.

　　Root causes of defects identified, documented and resolved through appropriate channels (e.g. manager, tool enhancements, raising issues)

　　Proactively drive process improvement efforts / cross functional initiatives.

　　Provide feedback on new tool features, product offerings, policy or compliance initiatives

　　Evaluate effectiveness of existing procedures and training materials, and identify and prioritize improvement opportunities

　　Maintains clear and up to date procedures

　　Ensure work assignment is fairly distributed across the team by priorities.

　　May support manager with conducting interviews

　　Prioritizing daily work and project deliverables, ensuring tasks are completed on-time and with quality

　　Technical/Functional Skills

　　General

　　Excellent judgment and candor with sensitive situations

　　Delegates work effectively

　　Acts as a calming force amongst the team

　　Sound business judgment; decisive.

　　Data Driven Decision maker

　　Working knowledge of Microsoft Office suite (Word, Excel, PowerPoint) and Google Suite

　　Demonstrates continuous process improvement mindset

　　Knowledge

　　Understanding of business unit level needs and goals to make decisions that optimize outcomes

　　Solid knowledge of the processes and functions performed within payments, payroll, and capital

　　Deep understanding of team processes, tools, pain points and active initiatives

　　Expert knowledge of risk topologies including fraud, compliance and financial concepts

　　Submits JIRAs for tool support issues and works with engineers to prioritize

　　Develops business requirements for tool enhancements

　　Maintains current/ideal state process flows

　　Teaches and provides technical support within own business unit and beyond as needed.

　　Utilizes data to guide decisions and priorities

　　Project Management

　　Delivers innovation and improvement to people, process, and systems

　　Creates solutions to previously unknown complex problems.

　　Participates in and can manage small to medium sized projects: creates project plans, communication, artifacts, change management, and implementation

　　Partners across the business to improve the customer experience (e.g. workflow).

　　Values

　　Stronger Together

　　Practice inclusivity and that all voices are heard to ensure the best outcomes

　　Evaluate and seek balance in the customer, operational, and employee experience when evaluating situations and/or making decisions.

　　Effectively identifies and involves key partners in the decision-making process.

　　Drives team engagement and cohesiveness

　　Dependable and consistent

　　Courage

　　Challenges self and others to think outside the box and is not constrained by preconceived limitations

　　Thinks differently, experiments continuously, and tries new ideas to solve end to end.

　　Integrity Without Compromise

　　Do the right thing even when no one is watching.

　　How you will lead

　　Workflow Management (e.g. evaluate reports, manage case queues, adjust resource allocations)

　　Reviews the most complex and high-risk accounts

　　Knows the business from end-end

　　Drives continuous improvement. Assess, recommend, and implement process/systemic improvements leveraging internal and external best practices.

　　Leads medium sized cross functional projects with a high level of quality

　　Creates, maintains and improves departmental dashboards and develops process to collect the required metrics

　　Cultivates cross functional partnerships to drive operational efficiencies

　　Accountable for production and quality metrics within team

　　Proactively identifies trends and emerging issues and effectively communicates these to appropriate stakeholders

　　Provides root cause analysis of complex risk situations

　　Understanding of the end-to-end impact of decisions

　　Serves as a mentor for new hires and reviews the work of others as a routine aspect of their job.

　　Leads and energizes team members (seen by others as a catalyst for change)

　　Develops others - mentors, teaches and helps improves their skills

　　Coaches and mentors less experienced analysts

　　Maintains SOPs

　　EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.