Working Title: Security Operational Analyst

Job Class: Information Technology Specialist 4

Agency: Minnesota IT Services

Job ID : 82947

Location : St. Paul

Telework Eligible : Yes #LI-Hybrid

Full/Part Time : Full-Time

Regular/Temporary : Limited

Who May Apply : Open to all qualified job seekers

Date Posted : 01/10/2025

Closing Date : 01/21/2025

Hiring Agency/Seniority Unit : Minnesota IT Services

Division/Unit : Office of Enterprise Tech / IT Standards Risk Mgmt Staff

Work Shift/Work Hours : Day Shift

Days of Work : Monday - Friday

Travel Required : No

Salary Range: $36.52 - $60.24 / hourly; $76,253 - $125,781 / annually

Job Class Option : IS Planning

Classified Status : Unclassified

Bargaining Unit/Union : 214 - Professional Employees (MAPE)

End Date : anticipated duration of three (3) years

FLSA Status : Exempt - Administrative

Designated in Connect 700 Program for Applicants with Disabilities : No

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,600+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Security team, which embeds security protection statewide.

The Security Operations Analyst is responsible for analyzing and improving the operational efficiency of MNIT's Enterprise Security Office (ESO) teams and related workgroups. This role involves evaluating IT operations, business processes, and service delivery to identify inefficiencies and areas of improvement. Using advanced data analytical tools, the Security Operations Analyst will uncover patterns and trends, develop actionable recommendations, and implement solutions to optimize performance.

Key responsibilities include:

Analyzing operational workflows to pinpoint inefficiencies and propose innovative solutions.

Gathering and analyzing data to identify trends and provide data-driven recommendations.

Designing and implementing new processes, workflows, or technologies to enhance operational performance.

Monitoring the effectiveness of implemented changes through KPIs, ensuring continuous improvement.

Collaborating with stakeholders to communicate findings, build consensus, and drive organizational change.

This position plays a critical role in ensuring that MNIT's ESO teams operate effectively, leveraging technology and data insights to streamline processes and enhance service delivery.

*This position is temporary and includes full state fringe benefits; it is anticipated to last up to three (3) years.

This position requires an employee to be onsite at the work location 1 - 2 days per week/month.

Telework for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in Saint Paul, Minnesota.

Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume. Resume tips here. :

Position requires a minimum of four (4) years of IT related experience in process analysis, documentation of operational models, and data analysis using tools like Power BI.

Experience must include:

Experience documenting as-is, transitional, and to-be models.

Experience using Visio to create process diagrams and models and Power BI and data analysis to identify trends and inform decision-making.

Collecting and organizing information from various sources like system documentation, staff interviews, general research to understand and achieve strong conclusions and recommendations.

Experience with various testing methodologies to ensure product or end result meets specifications and requirements.

Experience collaborating across functional borders including business and IT teams.

Ability to identify problems, determine their cause, and develop practical solutions to meet organizational needs.

Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.

Customer service skills that include active listening, empathy, and problem-solving.

A master’s degree in Information Technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor’s degree substitutes for two (2) years, OR an IT related associate’s degree substitutes for one (1) year.

Preferred Qualifications

Ability to produce clear and concise documentation, including work plans, reports, and presentations for technical and executive-level audiences.

Knowledge of process improvement methodologies for operational efficiency.

Working knowledge of MNIT Enterprise operating model and service management processes.

Working knowledge of Enterprise Security Office (ESO) products and capabilities.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

SEMA4 Records Check (applies to current and past state employees only)

Criminal History Check

Reference Check

Social Security and Address Verification

Education Verification

CJIS Background Check

Other legally required checks

Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.