Salesforce System Administrator

　　Job Number: 23628

　　Functional Area: Information Technology

　　Department: MIT Professional Education

　　School Area: Engineering

　　Employment Type: Full-time (Hybrid)

　　Employment Category: Exempt

　　Visa Sponsorship Available: No

　　Schedule:

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　　Job Description

　　SALESFORCE SYSTEM ADMINISTRATOR, School of Engineering-MIT Professional Education (PE), to work closely with functional leaders and program teams on leading the ongoing development of PE’s Salesforce.com deployment. Will execute the day-to-day configuration, support, maintenance, and improvements to the CRM platform; work with the CRM product manager to administer and configure the Salesforce application and recommend technical approaches; serve as a detail-oriented and customer-focused contributor; and support all program staff in the implementation and management of the Salesforce CRM system. MIT Professional Education (PE) (https://professional.mit.edu/) offers a suite of education programs and products to serve the continuing educational needs of science and engineering professionals globally.

　　Job Requirements

　　REQUIRED: B.A/B.S.; two years Salesforce administrator experience; Salesforce Certified Business Analyst or Salesforce Administrator or Salesforce Advanced Administrator, and Salesforce Certified Service Cloud Consultant or Salesforce Certified Sales Cloud Consultant certifications; ability to build custom apps and objects, formula fields, workflows, custom views, flows, processes, and other configurations; understanding of Salesforce best practices; ability to design and implement new processes and facilitate user adoption; strong data management skills and ability to make data-driven decisions; ability to build productive and collaborative working relationships with individuals at all levels; excellent organizational, problem-solving, interpersonal, presentation, and oral and written communication skills; ability to work effectively in a fast-moving environment; flexible approach to changing demands; and knowledge of monitoring budgets and reviewing financial transactions. PREFFERED: Salesforce Cloud consultant experience; app builder and developer certifications; knowledge of Conga with Salesforce integration; experience with SAP, Pardot, Concur, Quip, Slack, and other project management tools; and experience working in higher education or at MIT. Job #23628-7Please include both a resume and a cover letter as part of your application material.Employment is contingent upon the completion of a satisfactory background check.1/19/24