The Opportunity

　　Gamewise, a joint venture of Delaware North, is hiring a VIP Account Manager to oversee VIP guest relations. As a VIP Account Manager, you will support MVG Sportsbook, Betly, and our iCasino app by building invaluable relationships with our top customers. Additionally, you’ll be responsible for developing and implementing personalized online offers, managing on-property and offsite events, and collaborating with both Gamewise and Delaware North marketing teams to create an unmatched VIP guest experience. Our ideal candidate will live in: AR, OH, PA, TN or WV.

　　This role will require travel up to 35% to regional properties and events.

　　Pay

　　Minimum – Anticipated Maximum Base Salary: $58458 - $66800 / year

　　In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

　　Benefits

　　At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

　　Medical, dental, and vision insurance

　　401(k) with up to 4% company match

　　Annual performance bonus based on level, as well as individual, company, and location performance

　　Paid vacation days and holidays

　　Paid parental bonding leave

　　Tuition and/or professional certification reimbursement

　　Generous friends-and-family discounts at many of our hotels and resorts

　　Responsibilities

　　Manage an assigned database of VIP guests; maintain regular and proactive communications through all channels of communication including phone, text, email, and in-person

　　Liaise with senior marketing to ensure all retail to online on-property initiatives are implemented effectively and efficiently

　　Partner with property marketing teams to collaborate on opportunities for sportsbook and iCasino players to be included in property marketing promotions and events

　　Play a key role in developing and implementing online VIP promotions and personalized offers

　　Plan and execute VIP events, giveaways, and activities to enhance loyalty, reactivate dormant guests, and attract new VIP business

　　Qualifications

　　Must be of legal gambling age

　　3+ years of experience in online sports betting, online casino, or land-based casino in VIP marketing, relationship marketing, or player development capacity is required

　　Ability to read, interpret, and make rational business decisions on player gaming data

　　Able to obtain and maintaina state gaming license

　　Knowledge of the online sports betting and iCasino industry, including wager types, user flows, rules, and the ability to communicate about them confidently, along with knowledge of various casino games and their rules

　　Ability to work occasional weekends, evenings, and holidays to support VIP initiatives and special events

　　Ability to travel up to 35% to events and regional properties

　　#LI-REMOTE

　　Shift Details

　　Day shift

　　Evenings as needed

　　Weekends only

　　Who We Are

　　At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

　　Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.