Job Description :

　　Brand Ambassador

　　Roe & Co

　　Full-time , permanent

　　Closing Date - 4th February 2024

　　The role will be based primarily in the Roe & Co Distillery Experi e nce , involving connecting with guests at our Brand Home , taking care of members of the public, industry professionals, Diageo partners and collaboratrs , both internal and ex ternal .

　　In their day - to - day role a s tour guides and hospitality professional , they will work to actively turn guests into brand advocates by delivering unforgettable experiences . The ambassador will act as w hiskey and cocktail educators for guests, delivering training and acting as whiskey consultants on various aspects of drinks and service, and they are a vital resource for sales teams to support and encourage customers in engaging with our po rtfolios.

　　Leadership Responsibilities/ Key Collaborators:

　　Roe & Co Distillery Ambassadors report into the Operations and Assistant Operations Experience Managers .

　　Distillery Ambassadors will primarily engage with public guest s and also w ith media and industry professionals.

　　The role of a Roe & Co Distillery Ambassador is to generate advocacy for the Brand and Brand Home , by delivering incredible guest experiences in a high-end service environment , through guiding guests through our distillery experiences, boutique retail offering and Food & Beverage programmes.

　　The role requires the highest standards of customer and professional service, while upholding standards of procedural practice in line with the q uali ty m anagement systems that drive excellence within Irish Brand Homes .

　　Top Accountabilities

　　- delivering consistent Brand Messaging and the “ Roe & Co story ” to our guest on all experiences within the distillery

　　- must provide the highest levels of service to guests in our food and beverage areas, while working within the service systems set by management.

　　- stock control and cash handling in their day - to - day duties .

　　- maintaining the wellbeing of themselves, other staff and guests while in the experience.

　　Qualifications and Experience Required

　　-high End Hospitality Service Experience is important, with a preference for experience in cocktail, spirits and food focused environments

　　- working in a face- to - face hospitality/ tourism venue passionate about customer experience is essential.

　　- must be flexible with work schedule including weekends, holidays, and evenings.

　　Working with Us

　　Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

　　Contemporary work life balance policies and wellbeing activities

　　Contributory pension scheme

　　Competitive annual bonus (dependent on performance)

　　Generous holiday allowance

　　Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

　　We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

　　Worker Type :

　　Regular

　　Primary Location:

　　Storehouse

　　Additional Locations :

　　Job Posting Start Date :

　　2024-01-19

　　With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

　　Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

　　With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

　　DRINKiQ

　　What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)