About the role

　　Our Value Engineering team, which builds and maintains all technical field documentation, customer journey, and cross-functional systems, is in need of a dedicated, hard-working Ops Manager. Value Engineering (VE) is a diverse team made up of some of our most talented technical thought leaders who are continuously building systems and processes that integrate with our Products and customers. In the VE Ops role, you will become a trusted business partner to our senior leadership and align with our Product and Rev Ops teams to drive outcomes. You’ll also own the reporting and the metrics to measure the progress and success of VE to ensure they’re exceeding expectations. The VE Ops role will be at the center of fiscal planning, driving operational efficiencies, and managing our data strategy for Value Engineering.

　　This role sits in our Technical Field Operations team, part of our wider Revenue Operations organization. They will collaborate with cross-functional business partners like Finance, Recruiting, and our Systems teams to ensure alignment and execution.

　　In this role, you can expect to:

　　Partner with Value Engineering leadership in setting the vision, planning for, and driving the strategic direction of the organization

　　Drive department-wide reporting for measures of success

　　Own the reporting and business requirements for internal VE systems

　　Report in multiple formats (CRMs, BI tools, and spreadsheets)

　　Maintain and report on how VE metrics align with the rest of the business

　　Work on top TFO corporate initiatives directly with the leadership team

　　Partner with SE Ops, CS Ops, and PS Ops to integrate or update the customer journey, systems, and other solutions that VE provides to the TFO teams

　　Drive consistent best practices across geographies

　　Deeply understand the roles and data of VE and TFO to drive operational requirements

　　Participate in global and geo sales strategy & planning activities

　　Deep dive regularly into metrics to identify root cause issues/opportunities and follow through with committed insights

　　Define charter, impact, goals, and achievements with tiger teams on strategic projects

　　Build strong, trust-based relationships with leaders of sales operations, product management and engineering departments

　　Partner cross-functionally to maintain/improve the baseline solutions used by SEs globally

　　You may be a good fit for our team if you have:

　　Have a background in and passion for data and business analytics

　　Demonstrated results in problem-solving and partnering with cross-functional teams

　　Deep understanding and curiosity about data visualization

　　Ability to manage multiple tasks and code switch between multiple technical teams

　　Have Sales Operations or Revenue Operations experience

　　Understand or have experience engaging with customers in the SaaS space

　　Proficiency in BI and CRM tools like SFDC, Gainsight, and Tableau, understanding of how data warehouses work like Snowflake, enablement platforms like Highspot

　　Document Management tools/AI knowledge a plus

　　Strong quantitative and qualitative problem-solving skills

　　Strong communication and presentation skills (able to explain complex issues in easy-to-understand terms)

　　Ability to carry multiple tasks or critical projects and prioritize in a growing company

　　Track record of productivity and efficiency improvement

　　Outstanding executive communication

　　Experience driving cross-functional team leadership

　　Proficiency in effective decision-making

　　#LI-Remote

　　The base pay range for this role in the SF Bay Area / NYC area is:

　　$163,200—$192,000 USD

　　The base pay range for this role in Seattle Metro, Denver / Boulder Metro, New York (excluding NYC), or California (excluding SF Bay Area) is:

　　$149,600—$176,000 USD

　　The base pay range for this role in Colorado (excluding Denver / Boulder Metro) and Washington (excluding Seattle Metro) is:

　　$136,000—$160,000 USD