About Old Navy

　　Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

　　We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

　　About the Role

　　In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

　　What You'll Do

　　All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.

　　Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately

　　Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration

　　Promote loyalty by educating customers about our loyalty programs

　　Leverage omni channel offerings to deliver a frictionless customer experience

　　Support sales floor, fitting room, check out, and back of house processes, as required

　　Courteous and responsive to internal/external request

　　Exchange and verifies job related information to provide support

　　Who You Are

　　Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals

　　Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required

　　Able to handle customer interactions and potential issues/concerns courteously and professionally

　　Use basic information-gathering skills to solve problems

　　Ability to learn procedural knowledge acquired through on- the-job training

　　Benefits at Old Navy

　　Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.

　　Competitive Paid Time Off plans.*

　　Company match for donations and volunteer time*

　　Registered Retirement Savings Plan

　　Employee stock purchase plan.*

　　Medical, dental, vision and life insurance.*

　　Virtual health care 24/7*

　　Maternity/Parental Top Up.*

　　See more of the benefits we offer.

　　*For eligible employees

　　Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.