City

　　laughlin

　　State

　　NV

　　Shift

　　Swing

　　Type of Shift

　　Full Time

　　Department

　　Reservations & Central Communications

　　Reservation clerk $500 Signing Bonus Edgewater (Laughlin, NV)

　　Description:

　　Summary:

　　Assist guests with incoming phone calls, transfers and inquiries regarding facilities and services for all Golden Entertainment-owned properties in the Laughlin, NV.

　　Essential Functions and Responsibilities:

　　Answer and handle all incoming calls to central Laughlin reservations from outside or within the properties

　　Maximize department revenue by selling company products to all current and potential guests

　　Input required information into the appropriate computer system and complete all necessary paperwork accurately and in a timely manner

　　Notify supervisors of all irregularities, customer problems or related area of difficulty

　　Authorize to and knowledgeable at administering complimentaries to guests based on established casino criteria

　　Maintain the daily abandonment rate

　　Maintain a comfortable and pleasant work environment

　　Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position

　　Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

　　Perform other duties as assigned

　　Requirements:

　　Qualifications

　　Minimum six months of related experience or an equivalent combination of education and experience preferred

　　Excellent listening and interpersonal skills

　　Must be able to maintain a flexible working schedule based on a 24 hour work environment as well as being dependable and punctual

　　Previous experience with LMS/CMS or PBX applications preferred

　　At least 18 years of age

　　High school diploma or equivalent preferred

　　Ability to effectively communicate in English, both written and verbal

　　Obtain and maintain all work cards as required by the company

　　Verify right to work in the United States

　　Work Cards

　　NonePhysical Requirements

　　Occasionally push/pull up to 15 lbs.

　　Occasionally lift and/or carry up to 25 lbs. at floor, knee, waist, and chest levels

　　Occasionally squat, kneel, and communicate via radio

　　Frequently bend, reach, twist, sit, and stand, and use of phone

　　Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity

　　Work Environment Potential Conditions

　　IndoorDisclaimer

　　The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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