This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/12502347 JOB DESCRIPTION

Overview:

Customer Service Representative II is responsible for communicationswith customers in a professional, prompt, and effective manner whichincludes responding to inquiries, processing orders and handlingcomplaints. The CSR II addresses higher level non-routine customerissues and requests.

Within the scope of this position's responsibilities, the incumbentmust apply the APL Logistics Continuous Improvement (ACI) Model foroperational efficiency to improve business processes, increasedproficiency and increase efficiency through waste elimination while atthe same time, meeting the corporate values and objectives.

This position is responsible for all duties assigned to Customer ServiceRep I, plus the following: Addresses higher level non-routine customerissues and requests. Backs up the Customer Service Rep I and III asnecessary. Assists in coordinating even, daily work flow among allpersonnel. Assists in the training of new hires. May assist the CustomerService Representative I's in resolving customer problems.

RESPONSIBILITIES

Responsibilities:

This position is responsible for, but not limited to, the following:

Apply the APL Logistics Continuous Improvement (ACI) Model foroperational efficiency to improve business process, increaseproficiency and increase efficiency through waste elimination.Apply the 5S Lean methodology to sustain a safe, clean and orderlyfacility.Position requires the incumbent's performance to meet andoccasionally exceed standards as set by the company for safety,quality, productivity and customer services.Resolves difficult customer problems. Maintains a good workingrelationship with customers. Reports all customer feedback andassists the other customer service reps in resolving customerproblems.Participates in the training of new hires. Provides training for newhires and provides input on performance levels of CSR I's. Assistswith the Customer Service Rep III's duties.Process input all customer orders. Generate all related paperworkand necessary information required for customer work orders,checking all orders for special requests and post-inventory records.Follows up with other departments to ensure the service standardsare being met.Maintains metrics, records reports as required. Ensures thatinventory records are current and accurate. Prepares and maintainsother records as required.Processes adjustments produces invoices. Assures proper invoicingof accounts by verifying computer-generated invoices.Participates in Inventory Control. Arranges cycle counts andphysical inventories and verifies quantities.Acts as liaison between warehouse personnel and customer. Resolvesproblems as they occur and ensures that accurate and completeinformation is conveyed to all concerned.Must comply with written policies as set forth in the company Codeof Conduct, Dress Code policy, Attendance program and associatehandbook.QUALIFICATIONS

Qualifications:

Minimum of two (2) years customer service, inventory control, oraccounting experience required.Knowledge of distribution and logistics preferred but not requiredAdditional Knowledge, Skills Abilities

Must have good communication and interpersonal skillsMust be proficient in data entrySpreadsheet skills preferredAbility to read and comprehend basic instructions, to interpretdocuments such as safety rules, operating and maintenanceinstructions and proceduresAbility to write legiblyMust have good math skillsAbility to make decisions on customer ac eptance based on pastexperience and fitness for useTeamwork - showing a commitment to teamwork and collaboration.Respect - extending dignity and respect to all people.Integrity - fostering trust and a positive work environment.Innovation - bringing creativity to the workplace.Customer Focus - achieving Company, department, and personal goalsthrough a strong customer focus.The hourly wage for this position is $21.50.

Candidates are eligible for the following benefits:

PTO

6 days sick time

8 paid holidays

1 paid "Personal Holiday"

Company Bonus Plan

401(K) SAVE Plan

Annual Fixed Contribution

Medical, Dental, Vision, and Life Disability coverage

Voluntary Benefits

Accident/Critical Illness/Hospital Indemnity Benefits

Tuition reimbursement and student loan assistance

Employee Assistance Program (EAP)

Health Savings Account (HSA) with employer funding and wellnessincentives

Flexible Spending Account (FSA)

Employee Referral Program