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Service Center Representative, Senior
Service Center Representative, Senior-March 2024
Minneapolis
Mar 29, 2026
About Service Center Representative, Senior

  Salary $43,756.90 - $66,173.34 Annually Location Hennepin County Job Type Full-time Job Number 24SC620MV002 Department Service Centers Opening Date 01/22/2024 Closing Date 1/29/2024 11:59 PM Central Description Be there for life's milestones. As a Senior Service Center Representative, you will provide couples with their marriage license, process a new driver's first permit, and help residents understand their real estate tax payments. Every day, our service centers process hundreds of transactions and each one is unique to the customer. This job is a match for you if you are customer-focused, detail-oriented, and have good leadership skills. Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program. Location and hours: This position is located at the Hennepin County Government Center at 300 South 6th Street, Minneapolis, MN 55487. Work hours will be Monday through Friday between 7:30 a.m. to 4:30 p.m. This schedule may change in the future or include additional evening hours, depending on business needs. This position requires working face-to-face with the public on-site. Based on current requirements hires must live in or relocate to Minnesota or Wisconsin. About this position type: This is a full-time, benefit earning positions. This position is internally classified as a Service Center Representative, Senior. Click here to view the job classification specification. In these positions, you will: Provide the following list of services: marriage applications, licenses and certificates (including same-sex and opposite-sex marriages); driver's licenses, permits and IDs; motor vehicle tabs, plates, titles and registrations; water craft, snowmobile and ATV registrations; birth and death certificates; hunting and fishing licenses; auctioneer, transient merchant, lawful gambling, liquor licenses, and precious metals dealers; notary services and notary commission filings; cross country ski licenses; marriage officiant filings; voter registration; and real estate tax payments. Prepare, process, and sell a variety of licenses, permits, registrations, certificates, and applications for county and state agencies. Collect data for daily, weekly, and monthly transaction reports and accounting functions; assist in maintaining inventory records for licenses. Provide work direction and training to staff, carry out delegated responsibilities in the absence of supervisors, and assist with opening and closing procedures. Answer technical transaction questions and resolve customer complaints.

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