Navient BPO

　　ABOUT US: We provide technology-enabled business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in government and healthcare organizations.

　　Navient has immediate openings for temporary, Customer Service Representatives onsite in our Horseheads, NY office! The Customer Service Representative role is a inbound call center position. This role is responsible for providing prompt and accurate information guiding callers through troubleshooting, providing detailed case statuses & next steps and navigating necessary websites.

　　$18/hour!

　　Onsite game room & gym!

　　This is a temporary assignment is anticipated to extend from 6 to 12 months with the potential for a permanent role. This temporary position is not eligible for benefits.

　　Mandatory Training Hours: Paid Virtual Training Hours (first 10 days of employment) Day 1: 8 AM – 5 PM EST; Days 2-10: 9 AM – 6 PM EST

　　Regular Scheduled Hours: Monday-Friday 9AM-6PM. NO WEEKENDS!

　　MINIMUM REQUIREMENTS:

　　High School Diploma or G.E.D.

　　Experience in servicing customers with professionalism, diplomacy and consideration for the customer’s requests or concern

　　Paid Virtual Training Hours (first 10 days of employment) Day 1: 8 AM – 5 PM EST; Days 2-10: 9 AM – 6 PM EST. Training is conducted Monday – Friday for the first two weeks; attendance is 100% mandatory. If you are not able to complete your two weeks of mandatory training and miss more than 4 hours, your employment may be terminated.*

　　Regular Full Time Schedule: Hours of operation are 9 AM -6PM EST . Due to the nature of our business, job responsibilities and requirements are subject to change depending on business needs.

　　Excellent written and verbal communication skills.

　　PREFERRED QUALIFICATIONS:

　　Prior experience in a high-volume call center preferred.

　　Ability to read, write, and speak English (Bilingual preferred)

　　IMPORTANT NOTICES:

　　All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

　　EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

　　Navient is a drug free workplace

　　Navient (Nasdaq: NAVI) provides technology-enabled education finance and business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in education, healthcare, and government. Learn more at navient.com.

　　To view the Navient Benefit Brochure click here (https://tbcdn.talentbrew.com/company/3354/FULL_v2_0/docs/navient-recruitment-brochure-2020.pdf)

　　Applicants can learn more about their rights by viewing the federal "Know Your Rights" and pay transparency posters here (https://www.dol.gov/agencies/ofccp/posters) .

　　Equal Opportunity Employer Race/Ethnicity / Sex /Disability/Protected Veterans/Sexual Orientation/Gender Identity

　　N avient participates in E-Verify. To View the E-Verify notice, click here (https://www.candidatecare.com/srccsa/everifyposter.dbprop?x=y&oemID=RTI_14&_ext=pdf) .

　　We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please c ontact us at the number or email provided below:

　　Navient (855) 281-1828

　　[email protected]