15961BR

　　Regional Support Specialist

　　Danbury

　　Connecticut

　　Job Description

　　The Regional Support Specialist (RSS) provides critical administrative, operational and customer service support to our Coldwell Banker Real Estate branch offices, leaders and agents. The RSS team will work together, spending time each week across a group of offices, providing support in a variety of ways including, but not limited to, processing agent transactions, acting as a liaison with our different departments and business partners, general office administration and customer service. This position plays a significant role in driving the success of our key principle of helping our agents live exceptional lives.

　　Responsibilities:

　　Office Organization

　　In collaboration with our facilities and IT partners, ensure all items in the office remain in working order

　　Ensure needed office supplies are sufficiently stocked and organized, mail is distributed

　　Greet and direct agents/customers as needed

　　Agent Support

　　Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business

　　Support Agents with any technology, process or operationally related questions

　　Promote a friendly, inclusive office culture that reinforces our agent value proposition

　　Work with Agent Onboarding Team as needed to support agent onboarding process

　　Transaction Support

　　Ensure our agents’ transactions are efficiently and accurately processed- commission payments are timely and adjustments are avoided

　　Scan physical checks as needed

　　Point of contact as needed for following up on missing documentation or escalation of transactional issues.

　　Database entry and updates – MLS, Transaction Manager

　　Ensure our agent’s transactions are complete for compliance, commission payments are timely and adjustments are avoided

　　Systems review of Trident and transaction manager, issue resolutions submitted through OnBase

　　Branch Leader Support

　　Support Branch Manager as needed with maintaining office promotional items, sales meetings, new agent orientations and supporting office cultureMinimum Qualifications:

　　1 or more years customer service experience preferred; Prior Real Estate office experience preferred.

　　Strong written and verbal communication skills

　　Technologically proficient in all areas including but not limited to familiarity with various operating systems on PCs and Macs and ability to navigate computer software.

　　Proficiency with Microsoft Office

　　Ability to communicate effectively with different audiences, including agents, branch managers and operational support teams.

　　Customer focused, delivery oriented, ability to multi-task.

　　Willingness to be “nimble” and adjust priorities as needed.

　　Bi-Lingual preferred (Spanish)

　　Ability to travel to additional offices in the region on an as needed basis

　　#LI-DH1

　　Employment Type

　　Full-time

　　Company

　　Coldwell Banker Realty

　　About Us

　　Coldwell Banker® (https://www.coldwellbanker.com/) is one of the world’s leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors, with approximately 2,800 franchise and company owned offices and over 99,000 independent sales associates in the United States, Canada and 40 other countries. Coldwell Banker is a subsidiary of Anywhere Real Estate Inc.

　　Anywhere Real Estate Inc. (http://www.anywhere.re/) (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng)

　　The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories. Recognized for twelve consecutive years as one of the World’s Most Ethical Companies, Anywhere has also been designated a Great Place to Work four years in a row, named one of LinkedIn’s 2022 Top Companies in the U.S., and honored by Forbes as one of the World’s Best Employers 2022.

　　At Anywhere, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.

　　You’ll find our commitment to diversity reflected in our achievements:

　　Forbes 2022 Best Employers for Diversity.

　　Forbes 2022 World’s Top Female Friendly Companies.

　　Recognized on the 2020 Human Rights Campaign Corporate Equality Index.

　　Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.

　　With diversity, we succeed together. We hope you’ll join us.

　　EEO Statement

　　EOE AA M/F/Vet/Disability