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Regional Control System Engineer Manager - Wilmington, MA
Regional Control System Engineer Manager - Wilmington, MA-March 2024
Wilmington
Mar 29, 2026
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About Regional Control System Engineer Manager - Wilmington, MA

  Description

  Reliability, Maintenance, and Engineering (RME) is hiring for Control Systems Engineers!

  At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.

  A proactive automation controls and technical support role for fulfillment center operations, focusing on maximizing equipment reliability and operational performance of equipment such as conveyors, sortation systems, scanners, cameras, print and apply systems, and SCADA devices and programs.

  If you do not meet 100% of the proffered qualifications outlined in this job description, we still encourage you to apply. We understand that skills and competencies can be gained in many ways and we are primarily interested in a demonstrated commitment to the work and the potential to grow. Experience comes in many forms and passion goes a long way. If your experience is close to what we're looking for, please consider applying.

  *Travel required

  Key job responsibilities

  Responsibilities include, but are not limited to

  Coordinate and plan work activities for the Control Systems Techs/Leads to accomplish goals and objectives of North America Customer Fulfillment teams

  Work closely with building Operations, Operations Engineering, FC Start up Team, AFT Software teams, ACES team, and Safety in supporting MHE systems optimization and project implementation

  Understand, maintain and troubleshoot material handling control systems, including PLC/PC controllers and industrial networks such as Ethernet, ControlNet, DeviceNet, Profibus, motor control systems, servo drives, frequency drives, and electrical distribution systems

  Monitor MHE metrics and partner with maintenance/operations for system performance issues and provide analysis across all operations.

  Act as first level escalation support for the Control Systems Techs/Leads, during and after business hours, troubleshooting locally and remotely and repair all hardware or controls software systems within the building

  Appropriately escalate downtime situations to vendors or headquarters for support to restore equipment operation.

  Mentor Control System Technicians (CST) and Control System Leads (CSL) within your assigned building

  Facilitate Failure Analysis and Incident Review processes and implement process improvements or retraining to avoid future incidents

  Apply subject matter expertise in material handling and electronic systems to maximize building utilization of systems

  Perform, Utilize, and provide analysis building System Assessments to assess material handling system performance

  Partner with other building Operations leadership, equipment vendors and parts suppliers to plan and coordinate new technology installations. Act as the technical consultant for capital projects inside the building

  Utilize building network support resources for guidance and assistance, and provide assistance to peers, as needed

  Communicate technical issues and project timelines with building leadership, operations and the maintenance team. Explain production impacts

  Assist with skill assessments for the Technical positions within building operation maintenance teams

  Handle flexible work load which may come from management or other operations

  Participate in AE conference calls and coordinate with AE central team to complete all tasks required

  Provide weekly site controls reliability information to AE central team

  Travel up to 20% post-launch

  50% or more travel requirement pre-launch to complete various building launch and training tasks.

  We are open to hiring candidates to work out of one of the following locations:

  Wilmington, MA, USA

  Basic Qualifications

  Bachelor’s Degree or +2 years of Amazon Blue Badge/FTE experience

  Ability to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays

  Preferred Qualifications

  Experience with electrical theory, Robotics, Controls components, automated equipment

  Experience identifying, maintaining, troubleshooting, programming, and designing HMI and control network components

  Experience identifying, maintaining, troubleshooting, and modifying Motor Controls including motor starters, Variable Frequency Drives, DC drives, and standard electrical components

  Industrial electrical hands-on experience and troubleshooting, including 480V 3-phase, 110 VAC, and 24VDC systems

  Experience interpreting, modifying, and developing mechanical and electrical drawings

  Experience identifying, maintaining, and utilizing SCADA systems and KPIs

  Familiarity with programming software such as RSLogix5000 studio, FT View, and other controls software platforms

  Familiarity with Robotics work cells and its control systems

  Ability to lead others in a technical role and interact with all levels of management.

  Reasoning, analytical and problem solving skills.

  Ability to train others with lesser skills

  Ability to interpret and understand policies and procedures and relate them to others.

  Systems controls design or programming experience

  Systems integration experience

  Field service engineering experience

  Systems trainer or training experience

  Experience supporting a wide range of different conveyors and sortation systems

  Excellent written, verbal and customer service skills

  Proven history of remote technical phone support

  Experience with advanced automation controls systems

  Experience with industrial robotics

  Experience with ASRS systems

  Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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