WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

　　Please note that OnQ experience is essential for this role.

　　A WORLD OF REWARDS

　　Yearly rate of up to £30,000 Free and healthy meals when on dutyGrow your Career Personal Development programmes designed to support you at every step of your careerA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)Team Member Referral Program High street discounts: with Perks at WorkHoliday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)Discounted dental and health cover Discounted Taxi when public transports stop running Modern and inclusive Team Member’s areasA Reception Manager oversees Reception operations to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

　　What will I be doing?

　　Oversee the entire Front Office operation to maintain high standardsEvaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvementEnsure regular and VIP Guests are recognised and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty schemeMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitiesSet Reception departmental targets and objectives, work schedules, budgets, policies, and proceduresMonitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamworkEnsure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practicesMaintain good communication and working relationships with all hotel departmentsMonitor staffing levels to meet cover business demandsConduct monthly communication meetings and produce minutesManage staff performance issues in compliance with company policies and proceduresRecruit, manage, train and develop the Reception teamAct in accordance with policies and procedures when working with front of house equipment and property management systemsWhat are we looking for?

　　Previous supervisory experience in Front Office within the hotel/leisure/retail sectorHigh level of IT proficiencyHigh level of commercial awareness and sales capabilitiesExperience of managing people and developing peoplePrevious experience of managing a department and Profit and Loss accountExcellent leadership, interpersonal and communication skillsAccountable and resilientCommitment to delivering a high level of customer serviceAbility to work under pressureExcellent grooming standardsFlexibility to respond to a variety of work situationsAbility to work on your own and as part of a teamEVERY JOB MAKES THE STAY.

　　At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

　　We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

　　Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

　　Job: Guest Services, Operations, and Front Office

　　Title: Reception Manager

　　Location: null

　　Requisition ID: HOT0A8X4

　　EOE/AA/Disabled/Veterans