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Quality/Process Improvement Analyst
Quality/Process Improvement Analyst-March 2024
Hoover
Mar 28, 2026
About Quality/Process Improvement Analyst

  Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

  Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

  Job Description:

  At Regions, the Quality/Process Improvement Analyst develops and implements programs to establish and maintain quality standards of existing products and services, as well as developing programs that focus on quality improvement. This position solves routine problems and works with moderate supervision.

  Primary Responsibilities

  Assists with pre- and post- performance analysis that ultimately enhance and improve risk mitigation processes

  Measures and compares current processes with identified procedures and policies, monitors processes, and provides management summaries with recommendations for error prevention

  Promotes best practices and implements solutions

  This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

  Requirements

  High School Diploma or GED

  One (1) year of quality assurance, audit and/or operational business unit experience

  Preferences

  Bachelor's degree in a related field

  Experience with project management software (ex: Microsoft Project)

  Skills and Competencies

  Ability to manage multiple tasks and projects

  Effective analytical and critical thinking skills

  Effective verbal and written communication skills

  Proficiency with Microsoft Office, especially Excel and PowerPoint

  Additional job responsibilities:

  Experience in Visio process mapping

  Ability to evaluate change management impact and risk

  Ability to work independently

  Time management skills

  Deadline driven

  Knowledge of legal and regulatory environment as it relates to compliance in a specific line of business

  Organizational skills and problem- solving abilities

  Strong communication skills

  Strong written, storyboarding, visualization, long-form writing and editing skills; can pivot between operational and strategic conversations

  Additional Skills and Competencies:

  Develop visual process flows of department operational processes and control points

  Conduct gap analysis of department procedures and controls to identify enhanced control opportunities

  May contribute to workflow or process change and redesign, and risk and control identification

  Evaluates processes, procedures, and people to identify continuous improvement opportunities

  Partner with management and other stakeholders to enhance the efficiency and risk management of department processes.

  Create new controls and maintain control lifecycle in GRC including creation of new controls, managing deliverables for Risk Assessments, control testing, and ensuring the effectiveness of department controls.

  Conduct quarterly reviews of control suite with management and Risk partners.

  Monitor department findings and partner with Issue Owners to close remediation plans.

  Develop and maintain an end-to-end department wide change control process

  This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

  Position Type

  Full time

  Compensation Details

  Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

  The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

  Job Range Target:

  Minimum:

  Median:

  Incentive Pay Plans:

  This job is not incentive eligible.

  Benefits Information

  Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

  Paid Vacation/Sick Time

  401K with Company Match

  Medical, Dental and Vision Benefits

  Disability Benefits

  Health Savings Account

  Flexible Spending Account

  Life Insurance

  Parental Leave

  Employee Assistance Program

  Associate Volunteer Program

  Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

  https://www.regions.com/welcometour/benefits.rf

  Location Details

  Riverchase Operations Center

  Location:

  Hoover, Alabama

  Bring Your Whole Self to Work

  We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

  OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

  Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

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