Overview

　　To manage, influence, and lead development direction and optimal performance of business unit program initiatives. Develop, implement, evaluate, and lead users to comply with best practices to ensure timely and effective channel/ program delivery and administration. To manage and facilitate implementation and coordination of small, multiple programs, or portions of a larger program that affect and involve business unit activities. Ensure management review of initiatives from concept through planning, analysis, design, and testing, implementation, and transition phases. Support program deliverables and solutions on schedule and within scope and budget.

　　Responsibilities

　　Review program related data using performance measurements and indicators to identify areas for improvement and potential risk and develop action plans for each indicator or area identified and lead change management

　　Consult with leadership and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans

　　Analyze overall program effectiveness; identify and address areas of opportunity and make recommendations

　　Identify and collaborate with management regarding the current and future needs and trends for programs and channels based on feedback

　　Identify, scope, document, coordinate, and implement business solution requirements in accordance with program/channel and project goals

　　Direct and lead work by developing and coordinating work plans, schedules, milestones, deliverables, and training

　　Manage program budgets including risk and impact of changes to program plans

　　Identify and minimize risks or constraints that would impact program deliverables

　　Identify, communicate, and resolve branch/division/department or cross-organizational areas of concern that may impede or impact other programs/projects/initiatives

　　Maintain/archive program documentation

　　Ensure program deliverables are met in accordance with expectations

　　Prioritize and delegate assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements

　　Develop action plans for conducting internal analyses and collaborate with business partners to identify root causes for employee development gaps and establish solutions

　　Manage small, multiple programs or participate in portions of larger/complex scoped programs with guidance from senior staff and/or management

　　Serve on teams and task groups for programs or initiatives of moderate to considerable impact within the business unit &/or across the organization

　　Provide guidance to help team members and stakeholders

　　Foster relationships with staff, peers, and business unit(s)

　　Perform other duties as assigned

　　Qualifications

　　Exposure to workflow and program development including development of requirements documents, procedures, and implementation plans

　　Experience in managing multiple initiatives and meet changing requirements and priorities to accomplish objectives and goals, independently or in a team environment

　　Experience in collaborating across organizational teams and building partnerships across various functions

　　Exposure to leading, training, guiding and mentoring others

　　Experience working with leadership and management in diverse and complex operational environments

　　Effective project management skills, to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

　　Effective planning, organizational and problem-solving skills

　　Effective skill in identifying and analyzing business requirements and recommending solutions

　　Innovative thinking skills to resolve issues and facilitate decision-making

　　Effective verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences

　　Analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships

　　Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience

　　Desired Qualifications

　　Project Management Professional (PMP), or the equivalent combination of training, education, and experience

　　Knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives

　　Knowledge of systems and software used at Navy Federal

　　Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services

　　Certified Scrum Master (CSM), or the equivalent combination of training, education, and experience

　　Hours: Monday - Friday, 8:00AM - 4:30PM

　　Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602

　　About Us

　　You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

　　• Military Times 2022 Best for Vets Employers

　　• WayUp Top 100 Internship Programs

　　• Forbes® 2022 The Best Employers for New Grads

　　• Fortune Best Workplaces for Women

　　• Fortune 100 Best Companies to Work For®

　　• Computerworld® Best Places to Work in IT

　　• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

　　• Fortune Best Place to Work for Financial and Insurance Services

　　Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

　　Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

　　Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

　　REQNUMBER: 16194