Overview

　　To assist the Branch Manager of a small/medium/large branch office by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

　　Responsibilities

　　Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts

　　Assist the Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits

　　Manage staff to ensure vault opening, closing and balancing procedures are completed

　　Participate in outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events

　　Participate in recruiting efforts, on-boarding and initial training of team members

　　Participate in budget, purchasing, tracking and records retention for business expenses

　　Guide team development for continual growth in technical, soft and leadership skills

　　Provide applicable support to ensure team achieves and maintains product, service and business goals, including cross servicing of Navy Federal products and services

　　Assist with leading and training team members to deliver high quality service to our members

　　Analyze reports and conduct trend analysis to optimize business performance

　　Ensure compliance with all security, safety and emergency preparedness procedures

　　Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.

　　Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures

　　Perform supervisory/managerial responsibilities:

　　Supervise daily activities

　　Ensure adequate/skilled staffing; select employees

　　Establish performance goals and priorities

　　Prepare, conduct and review performance appraisals

　　Develop, mentor, and counsel staff

　　Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)

　　Ensure section/branch goals and objectives align with division/department strategy

　　Ensure efficiency of operations

　　Act as Manager in the incumbent's absence

　　Perform other duties as assigned

　　Qualifications

　　Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience

　　Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts

　　Working knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts

　　Working knowledge of functions relating to cash and ATM operations

　　Ability to manage multiple priorities independently and/or in a team environment

　　Exposure to member/customer service operations

　　Exposure to mentoring and leading employees

　　Effective organizational, planning and time management skills

　　Effective skill exercising initiative and using good judgment to make sound decisions

　　Effective skill interacting with staff, management, vendors and members diplomatically and tactfully

　　Effective verbal and written communication skills

　　Effective word processing and spreadsheet software skills

　　Desired Qualifications

　　Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience

　　Familiarity with financial institution and lending practices, principles and regulations

　　Familiarity with retail banking industry best practices

　　Hours: Available Monday - Saturday, hours based on business needs.

　　Location: Hub/Spoke Branches - UNIT 35030, FPO, AP, 96373, Japan | UNIT 35230, FPO, AP, 96373, Japan

　　Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

　　About Us

　　You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

　　• Military Times 2022 Best for Vets Employers

　　• WayUp Top 100 Internship Programs

　　• Forbes® 2022 The Best Employers for New Grads

　　• Fortune Best Workplaces for Women

　　• Fortune 100 Best Companies to Work For®

　　• Computerworld® Best Places to Work in IT

　　• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

　　• Fortune Best Place to Work for Financial and Insurance Services

　　Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

　　Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

　　Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

　　REQNUMBER: 16173