Overview

　　To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

　　*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at [email protected].

　　This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

　　Responsibilities

　　Analyze, research and resolve problems and discrepancies related to member accounts/loans

　　Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

　　Counsel current and prospective members about Navy Federal's products and services

　　Ensure cash and other negotiable instruments are handled properly

　　Identify opportunities to cross service products and increase product penetration

　　Perform platform banking functions

　　Assist level I team members

　　Understand and comply with federal and other regulations relating to financial products and services

　　May assist with Branch Office vault opening, closing and balancing procedures

　　May serve as a Branch Office and/or ATM vault custodian

　　Perform other duties as assigned

　　Qualifications

　　Ability to work independently and in a team environment

　　Working knowledge of savings and checking products, accounts and services

　　May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

　　Effective active listening skills to accurately respond to inquiries and account requests

　　Effective organizational, planning and time management skills

　　Effective research, analytical, and problem solving skills

　　Effective skill building effective relationships through rapport, trust, diplomacy and tact

　　Effective skill exercising initiative and using good judgment to make sound decisions

　　Effective skill maintaining composure in a high production and changing environment

　　Effective skill navigating multiple screens and PC applications and adapting to new technologies

　　Effective skill performing mathematical calculations and working accurately with numbers

　　Effective verbal and written communication skills

　　Desired Qualifications

　　Experience in member/customer service preferably in a call center, retail banking or financial institution

　　Experience in working in a credit union environment

　　Hours: Available Monday - Saturday, hours based on business needs.

　　Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

　　Location: 12828 Jefferson Avenue, Newport News, VA 23608

　　Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

　　About Us

　　You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

　　• Military Times 2022 Best for Vets Employers

　　• WayUp Top 100 Internship Programs

　　• Forbes® 2022 The Best Employers for New Grads

　　• Fortune Best Workplaces for Women

　　• Fortune 100 Best Companies to Work For®

　　• Computerworld® Best Places to Work in IT

　　• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

　　• Fortune Best Place to Work for Financial and Insurance Services

　　Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

　　Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

　　Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

　　REQNUMBER: 16195