Overview

　　To gain valuable insight into Navy Federal's business, technology, resources and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team driven network and interact with multiple departments. Receive guidance and direction from team and management. Utilize and further develop technical and soft skills, business knowledge, analytical techniques and creative problem solving abilities. Provide professional execution of day to day tasks and special projects while working within established standards, policies and procedures. This is a year-round, Full or Part -Time, flexible internship based on school schedule.

　　Responsibilities

　　• Assist and collaborate with various levels of staff to accomplish tasks/assignments

　　• Perform research and analysis; may include quantitative and/or qualitative analysis

　　• Maintain professionalism in all interactions, placing member service as priority

　　• Provide comprehensive day-to-day operational support

　　• Provide support in functional areas of the credit union

　　• May provide direct member service in high volume situations

　　• Process and update data in automated systems; may generate and analyze reports

　　• Create new and maintain existing Active Directory Groups for Branch Operations utilizing internal ticket system (MyIT) and Microsoft Excel

　　• Support maintenance of Branch Operations Projects & Analysis SQL data warehouse, including:

　　Daily ETL Errors – troubleshooting why, removing bad loads, re-starting ETL, and documenting resolution (SSMS and Visual Studios)

　　Data Dictionary – supporting the ongoing maintenance of Branch Operations Department Data Dictionary (define base measures, KPI definitions, and OKR definitions) (SSMS)

　　Documenting changes to structure of fact/dim tables and entity diagram (Visio)

　　Approving new access to the warehouse (add new employees to an Active Directory Group) (MyIT, Excel, SSMS)

　　• Support maintenance of shared datasets in the cloud using Power BI and/or Tableau, along with access (Power BI, Tableau, Azure Data Studio/Analytical Semantic Layer)

　　• Manage Audit responsibilities for branch and ATM locator using Apple Maps

　　• Verify BET tables are accurate and up-to-date and ensure the platform is running smoothly, including:

　　Facilitating regular audits of the data tables

　　Supporting Operational Risk in their regular system access audits

　　Ensuring that Branch Operations Department leaders are monitoring system access throughout the year

　　Communicating with data stewards and data managers on a regular basis to ensure tables are current, including future branches and ATMs

　　Monitoring intake form for data corrections that are requested and facilitate changes with appropriate teams

　　Working with Projects & Innovations team as needed for enhancement projects

　　Communicating relevant updates with applicable teams using the data in BET

　　Assisting new data users in setup to use BET data

　　• Support Access Management for EBX (replacement of EBX)

　　• Assist with records management

　　• Perform other duties as assigned

　　Qualifications

　　• Provide support to assigned department; may work on small projects or portions of larger projects

　　• Support business strategy and initiatives within the business unit and/or across the organization

　　• Must be pursuing a degree from an accredited college/university

　　• Effective interpersonal, verbal, and written communication skills

　　• Effective research, analytical, and problem-solving skills

　　• Effective skill maintaining accuracy with attention to detail and meeting deadlines

　　• Ability to exercise initiative and good judgment to make sound decisions

　　• Ability to adapt to new technologies

　　• Ability to provide exceptional customer service

　　• Effective word processing and spreadsheet software skills

　　• Effective organizational, planning and time management skills

　　• Ability to work independently and in a team environment

　　• Experience with the following tools desired:

　　Microsoft Excel, Visio, PowerBI, SSMS/SQL, Visual Studios

　　Tableau, Azure Data Studio/ Analytical Semantic Layer (ASL)

　　About Us

　　You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

　　• Military Times 2022 Best for Vets Employers

　　• WayUp Top 100 Internship Programs

　　• Forbes® 2022 The Best Employers for New Grads

　　• Fortune Best Workplaces for Women

　　• Fortune 100 Best Companies to Work For®

　　• Computerworld® Best Places to Work in IT

　　• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

　　• Fortune Best Place to Work for Financial and Insurance Services

　　Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

　　Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

　　Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

　　REQNUMBER: 16112-OTHLOC-300000025810540